Customer Material Specialist

Customer Material Specialist

The Customer Material Specialist is responsible for ensuring the loose equipment, customer property, technical publication manuals, ground / flight support equipment and amenities are complete and in order for the delivery to the customer. Assist the Customer Completion & Delivery team with the aircraft delivery process to ensure a positive, professional and pleasurable customer experience.

Principle Duties and Responsibilities : Essential Functions :

• Analyze approved Completion Package to understand loose equipment and other customer deliverable requirements.
• Order, track and maintain an account of customer property, amenities, spare parts and material, and loose equipment to reduce / eliminate replacement costs.
• Responsible to maintain organization and security of customer loose equipment storage area.
• Act as the Liaison between Customer Completions & Delivery team and Technical Publications organization to ensure accurate content and on-time delivery of the Cabin Operating Manuals, Cabin Familiarization Video, Completion Center Maintenance Handbooks and other deliverable items.
• Inspect and fit-check Crystal, China and Flatware (CCF) for each aircraft and ensure CCF are stored and loaded into the aircraft in a sanitary manner.
• Prepare and load all loose equipment items into aircraft as directed by customer prior to departure.
• Ship Loose Equipment (to include Customs declarations) to the customer in a timely manner post-delivery.
• Ensure spare material / carpet includes proper burn certification documentation prior to shipping to customer.
• Internal collaboration with Procurement, Materials and Stockroom associates to facilitate ordering loose equipment, amenities and spare parts.
• Interface with other functional areas to support and formulate resolutions for issues relating to shortages, customer property and Work Change Request (WCR) requirements.
• Maintain daily contact with Customer Completion & Delivery team, internal departments, customers and suppliers, when necessary, to exchange information, coordinate activities, and resolve problems encountered in daily operations.

Additional Functions :

Perform other duties as assigned.

Other Requirements :