Senior Manager, Customer Success

A company is looking for a Senior Manager, Customer Success (Audit, Risk & Compliance).

Key Responsibilities

Lead and develop a team of Customer Success Managers, fostering accountability and continuous improvement

Own executive-level relationships with strategic enterprise customers to ensure adoption and long-term retention

Build and execute customer success plans that align business objectives with measurable outcomes

Required Qualifications

5-8+ years of experience in Customer Success, Account Management, or Client Services in a B2B SaaS environment

2-4+ years of experience managing and developing customer-facing teams

Hands-on experience in Audit, Risk, Compliance, or GRC programs

Proven success in enterprise customer retention and expansion

Familiarity with Customer Success platforms and CRM tools