Front Office Supervisor $27.00 / hr

Job Description

Job Description

Support Front Office Manager , act as manager on duty, attend to guest needs, including but not limited to, guest registration, check-out and cashiering.

ESSENTIAL JOB FUNCTIONS

• Greet and welcome guests upon arrival.
• Ensure efficient guest registration, check out and telephone service. Guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly.
• Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks for owners / members.
• Observe Front Desk and Guest Services Agents and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through.
• Answer phone in a timely manner. Respond & process requests for late check out, room changes, lockouts, billing inquiries, internet issues, and extension of stay. Keep activity log updated to allow for proper follow-up. Ensure guest satisfaction, utilizing the empowerment certificates when appropriate.
• Ensure all necessary reports and forms are completed during shift.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel :

EDUCATION / EXPERIENCE

High school or equivalent education required. Minimum one year of supervisory experience in a Hospitality setting.

REQUIREMENTS

PHYSICAL DEMANDS

WORK ENVIRONMENT

Benefits for full-time employees include but are not limited to the following with an employee contribution : Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, and part-time employees after working 1000 total hours. Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.