Manager of Retail Banking (Area Manager)

Overview

Stable. Family. Opportunities. Unique. Whether First Citizens Bank has been established for 120+ years, or expanding its presence in your market, we invite you to be a part of our story. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.

As a Manager of Retail Banking at First Citizens Bank, you will manage sales for at least 6 branches and in select markets, Premier Relationship Bankers. This role will implement and manage staffing and sales activity plans to meet financial growth goals. You will drive accountability to the acquisition, expansion and retention of consumer and small business banking relationships. This position coaches associates to improve or enhance sales performance. You may engage in outbound calling activities to generate new business opportunities. This position oversees the productive collaboration between sales associates, branch partners, and back office support groups.

• This position can be filled as licensed or non-licensed.

Responsibilities

Key Duties & Responsibilities :

Team Management -

Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Regularly and proactively leverage the expertise of bank partners, other managers or team.

Service Standards -

Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities.

Operations and Administration -

Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.

Qualifications

Basic Qualifications :

Bachelor degree with a minimum of 6 years experience in a sales, consumer or business lending, including 3 years sales coaching or sales management

High school diploma or GED with a minimum of 10 years experience in a sales, consumer or business lending, including 3 years sales coaching or sales management

Additional Requirements :

Must complete federal registration and annual renewal as required by the SAFE Act.

FINRA Series 6 and 63 registrations (or equivalent) and state specific life insurance license must be active and maintained or must be obtained within 120 days of job entry date.

Employment Agreement Requirement :

Dual Employment Agreement (all FCB / FCIS Wealth Management - dual associates, including LPAs)

Other Preferred Qualifications :

Currently holds FINRA 6 and 63 registrations as well as state specific life insurance license, and has maintained continuing education coursework to keep licenses and / or registrations in active standing.

Understanding of retail banking products and services.

Ability to network and build centers of influence.

Business Development

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https : / / jobs.firstcitizens.com / benefits.

Company Description :

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.