IT TECH 1

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Description

The IT Tech I position will support the Legends Bay Casino end users in all property-approved software applications. This position reports to the Regional Manager of IT and the Regional Vice President of IT. The role involves assisting users with desktop and network applications in a fast-paced environment.

Job Requirements

• Assist users with desktop and network applications.
• Respond to help calls and ensure support requests are handled or escalated promptly.
• Complete shift tasks, meet timelines, schedule jobs, and document completion.
• Maintain the computer / equipment room at prescribed temperature and cleanliness.
• Add and remove users from systems following procedures.
• Notify management of security gaps, violations, or critical issues.
• Assist in maintaining network infrastructure, including servers, switches, wiring, and mail applications.
• Maintain confidentiality of company records and information.
• Provide status reports on projects outside normal operations.
• Adhere to regulatory and company policies.

Qualifications

Education and Experience :

Additional Requirements

Required Work Cards

Tools and Software

Seniority Level

Employment Type

Job Function

Industries

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