Director, Site Operations, NA

Director, Site Operations

The Director, Site Operations, leads the overall operations for one, or more, of our data center campuses and will directly lead a team of Critical Facility Engineers (CFEs) and / or manager-level positions. This position will collaborate with Reliability Engineering, Design Engineering & Construction and other resources to run the overall campus. This position will handle the workflow / work order management, training plans, event management, customer communications, hiring and performance management of the overall team.

Our CFEs are respected, well-trained, customer-focused and some of the best facilities engineers you will find in the industry. While you do not have to be the 'alpha' engineer to lead this team, you must possess an excellent overall understanding of typical electrical and mechanical building systems to direct the work that needs to occur when maintaining the overall environment.

Essential Job Functions :

• Provide overall leadership, direction, and accountability for day-to-day operations of the data center.
• Ensure alignment of site operations with corporate objectives, industry standards, and client SLAs.
• Establish long-term operational strategies that optimize uptime, safety, and efficiency.
• Maintain 24x7x365 operational readiness of critical infrastructure, including power, cooling, building automation, and life-safety systems.
• Oversee preventive and corrective maintenance programs for all mechanical, electrical, and controls systems.
• Help develop and manage annual site operating budgets, capital improvement budgets, and cost-control initiatives.
• Directly manage senior operations staff and shift teams.
• Ensure compliance with OSHA, NFPA, ISO, and other regulatory and industry standards.
• Act as the primary point of contact for customers, senior leadership, and external stakeholders.
• Track, and report on key performance indicators (KPIs) related to uptime, incident response, safety compliance, and operational efficiency.
• Drive operational excellence initiatives, including automation, monitoring improvements, and sustainability practices.

Job Requirements :

Physical Demands and Special Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and / or move up to 25 pounds.

Additional Details :