Clinical Informatics Analyst

South Western Communications

South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers.

Title : Applications Specialist

Reports To : Applications Specialist - Manager

Class : Full-Time

Type : Salaried, Exempt

Description of Duties : The Application Specialist will provide the highest level of training for our customers and staff on systems provided and installed by South Western Communications.

Duties include, but are not limited to :

• Train customers (end users and administrators) on using all SWC systems (education and healthcare) installed at the customer's location.
• Coordinate training with customers. (Includes on-site, virtual, and digital experiences)
• Test system functionality against documented requirements before training.
• Work closely with sales to assess customer needs and expectations for training and implementation support for systems purchased.
• Work closely with project managers, assigned analysts, and technicians to ensure correct system operation through thorough testing.
• Take ownership of customer issues and follow problems through to resolution, referring technical staff when necessary.
• Ensure the customer understands how to obtain service and support post-implementation.
• Present a positive attitude and self-assured image to the community on behalf of SWC.
• All other duties assigned

Travel obligations include, but are not limited to :

Administrative responsibilities include, but are not limited to :

Education / Experience : BS or AS degree in Business Administration / Education / Nursing

Desirable Experience :

Prior "Process Improvement Training" (e.g. Lean-Sigma)

Clinical IS Experience

Clinical Informatics

Nursing

Education

Training

Skills :

Detail-oriented with creative aptitude and passion for training and customer service.

Physical, Mental, and Environmental Requirements :

SWC reserves the right to change any or all of this statement as required to allow the company to respond to market changes or changes in operational workflow. Also, this statement will be changed as required by State or Federal law. SWC is an at-will employer

Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.