Senior Systems Analyst (38.25)

Golden State Water Company is one of the largest investor-owned water utilities in the United States. We deliver quality, reliable water to more than 1 million people in over 80 communities throughout California. Golden State Water has been in business for more than 90 years because we put customers first.

POSITION DEFINITION :

The individual in this position reports to the Information Technology Supervisor with the responsibility of providing 24 x 7 support for the Oracle Customer Care and Billing (CC&B) system, it's associated application components (e.g. Oracle Business Intelligence Publisher, Automic Automation Manager, OpenText Exstream, etc.), and integrations with external cloud-based applications such as Oracle Mobile Workforce Management (MWM) system and Customer Web Self-Service (CSS) solutions. The incumbent works as part of a "hands-on" onsite support team and as a senior systems analyst with extensive experience in all aspects of information technology.

Summary of Key Responsibilities

• Executes system analysis for small-to-medium sized projects independently, and provides significant contributions to large / complex projects with assistance from team members.
• Documents requirements, solution design, diagrams business processes and system workflows.
• Performs application setups and configurations.
• Performs rapid and accurate analysis and effective diagnosis of production issues.
• Provides direct end-user support for any issues or questions related to the applications.
• Acts as needed as the primary point of contact with Oracle support services.
• Analyzes base code problems, refers to Oracle, and tracks to closure.
• Supports customizations (i.e. configuration, interfaces, modifications, and reports).
• Lends expertise with system and component upgrades.
• Recommends and may assist in the testing of patches and upgrades.
• Recommends, designs, and deploys best practices for new technologies and implementations as well as knowledge transfer and mentoring to other team members.
• Participates in Disaster Recovery planning and testing.
• Provides after hours on-call support.
• Other related duties as necessary to support Company goals and objectives.

EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILL REQUIREMENTS

o Oracle Database Administration

o SQL, PL / SQL, and either SQL Developer or Toad

o Understanding of network technologies / concepts

o Linux OS Administration and commands

Highly Desirable Skills

o Knowledge of CC&B in the following areas :

QUALITIES OF A SUCCESSFUL PROFESSIONAL IN THIS POSITION

May include but not limited to standing, climbing, walking, lifting, bending, pulling and / or pushing, grasping, reaching, stooping and crouching, sitting, typing, walking, reading, writing, color determination, speaking and listening for extended periods of time.

BENEFITS

Our Company supports our employees with rich benefit programs and resources to help them thrive today and prepare for tomorrow. Benefit options include medical, dental, and vision plans with the Company currently paying 85% of the monthly premium for employees and their eligible dependents. We also offer paid vacation and sick time and twelve Company paid holidays per year. To help our employees plan for the future, we offer both a 401(k) retirement plan as well as a Defined Contribution Profit Sharing retirement plan. Additional benefits include life, AD&D, and LTD insurance as well as health savings account and flexible spending plans.

COMPENSATION INFORMATION

The compensation range provided is in compliance with state specific laws. Multiple factors are used to determine the actual starting rate of pay for all of our positions, including specific skills, years of experience, education, certification(s), and other job related factors.

The responsibilities of this position will involve access to information that may be considered confidential, private and sensitive. Therefore, the individual filling this position will be required to both allow and pass a background check.

NOTE : Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.

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