Senior Specialist Store Technical Support

About RADAR

RADAR is transforming the way the world thinks about physical retail. We have raised over $104M from investors and strategics and work with top billion-dollar global retailers. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale, enabling real-time inventory tracking, seamless checkout experiences, and improved operations for retailers. We are a fast-growing, mission-driven startup that values bold ideas, collaboration, and impact.

We're reshaping the physical world with digital precision, starting with retail and expanding beyond.

About The Job

We are seeking a dedicated IT Support Specialist with a strong background in Helpdesk and customer support to join our team. The IT Support Specialist will partner with IT Engineering Teams and other departments to identify root causes of issues affecting customers or deployment strategies. The role focuses on driving tasks, projects, and issues to timely resolution, primarily external customers, while also supporting RADAR's employee onboarding / off-boarding. The candidate will work with external vendors to ensure maintenance dispatches have minimal impact on customers. This is a hybrid role.

Responsibilities

• Independently provide support to customers through Jira and other ticketing tools
• Communicate with customers to guide them through resolutions
• Collaborate with engineering to escalate issues we are unable to resolve
• Collaborate with your manager to produce reports for customers and internal stakeholders
• Participate in on-call rotation schedule
• Adhere to SLA agreements by responding promptly to customers
• Own dispatch process including scheduling with vendors and customers
• Collaborate with Hardware team to ensure RMA equipment is received and tested
• Resolve complex problems and troubleshoot using related tickets and documentation
• Create / edit documentation for troubleshooting

In Your First 30 Days

In Your First 60 Days

In Your First 90 Days

Required

ABOUT YOU

Preferred

Compensation and benefits : This role is non-exempt with a pay range of $30-$50 per hour, eligibility for overtime, and location-based variation. Eligible for equity, medical / dental, life and disability benefits, 401k, flexible time off, and paid parental leave. The listed range is a good faith estimate. Use of AI or LLM tools during interviews may affect candidacy.

Culture Snapshot

Employment details

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