Technical Support Representative - Tier I
Socket Telecom LLCColumbia, MO, US30+ days ago
Job type
- Full-time
Job descriptionAnswer technical queries from current customers Receive training on new technologies or products Document and update known problems and solutions, notifying Tier II, or above, when applicable Interact with all Tiers, supervisors, and other departments to ensure customer issues are resolved in a timely manner Act as a backup to the Customer Service in-bound phone queue as needed Assists with festivals and trade shows Works on special projects as directed by supervisor Other duties as assigned Maintain regular reliable attendance Proficiency with computers Excellent written and verbal communication skills Telephone handling skills Data Entry Multitasking Friendly demeanor Previous Technical Support experience Customer service experience Ability to prioritize tasks Teamwork
Job Description
Job Description
Description :
Socket is seeking a skilled Technical Support Representative to provide exceptional assistance to customers. You'll be the main point of contact for troubleshooting, resolving issues, and ensuring seamless service operation. Additionally, you'll support new user set-ups and help improve our technical knowledge base. Join us in delivering outstanding service and fostering customer satisfaction.
This position requires flexibility with call center hours, including work beyond 5 : 00 PM and on weekends.
This is an in-office position.
What We Offer :
- Competitive compensation
- 401k matching
- Medical benefits
- Dental benefits
- Vision benefits
- Free fiber services if available in your area
Primary Responsibilities :
Other Duties :
Skills :
Desirable Skills :
Ready to grow your career and make a real impact? Apply now and join Socket’s team of dedicated professionals committed to exceptional service and innovation!
Requirements :
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Technical Support Representative • Columbia, MO, US
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