Service Dispatcher
job summary : Responsibilities :
Responsibilities :
The Operations Coordinator communicates daily transportation activities to the team to ensure service and delivery goals are achieved on time
This position can be responsible for various aspects of dispatch including fielding incoming calls from employees and customers, routing of drivers, and account / customer resolution
Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.
informing them of a variety of situations that may impact their scheduled services or deliveries
Handle all customer call-ins and updates customer on expected delivery / service times
Make outgoing calls to customers regarding issues such as locked gates and missed services
Support drivers during reported emergencies and provide appropriate resources to assist with issues
Work with the customer service department on scheduling deliveries or services
Post route & pick-ups and deliveries and sequences routes & pick up and deliveries as needed
Review driver manifests at end of day to ensure that pencil notes have been documented and work with drivers to capture delivery / service information
Conduct route check in to ensure that all information on the manifest is accurate and complete so that it can be posted properly
Keep Operations Manager updated on issues and resolution of issues
Perform other duties as assigned
Skills : Coordination, Customer Service, Time Management, Communication, Decision Making Experience : Experienced2 year(s)
responsibilities :
The Operations Coordinator communicates daily transportation activities to the team to ensure service and delivery goals are achieved on time
This position can be responsible for various aspects of dispatch including fielding incoming calls from employees and customers, routing of drivers, and account / customer resolution
Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.
informing them of a variety of situations that may impact their scheduled services or deliveries
Handle all customer call-ins and updates customer on expected delivery / service times
Make outgoing calls to customers regarding issues such as locked gates and missed services
Support drivers during reported emergencies and provide appropriate resources to assist with issues
Work with the customer service department on scheduling deliveries or services
Post route & pick-ups and deliveries and sequences routes & pick up and deliveries as needed
Review driver manifests at end of day to ensure that pencil notes have been documented and work with drivers to capture delivery / service information
Conduct route check in to ensure that all information on the manifest is accurate and complete so that it can be posted properly
Keep Operations Manager updated on issues and resolution of issues
Perform other duties as assigned
The essential functions of this role include :
working in a smoke free environment
qualifications : Experience
Experience
- Experienced
- 2 years
Education
High School (required)
skills :
- Coordination
- Customer Service (2 years of experience is preferred)
- Time Management (2 years of experience is preferred)
- Communication
- Decision Making (2 years of experience is preferred)
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