Universal AssociateExternal • Athens, GA, US

Universal Associate

External • Athens, GA, US

5 days ago

Job type

Full-time

Job description

Universal Associate

Georgia United Credit Union regularly evaluates market data to establish salary ranges that enable us to offer the best, competitive compensation package for our positions. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, internal alignment and other job-related factors.

Starting salary $20.30 / hr.

Job Responsibilities :

Platinum Member Service :

Welcome and directs members visiting the branch, creating a positive member experience from start to finish.
Presents and explains credit union services and products to members, performing daily tasks such as opening and closing accounts, and conducting account research.
Resolves member account discrepancies by performing file maintenance and making necessary account changes. Assists with the escalation of complex transactions when required.
Informs members about credit union technology services and offerings. Assists members with troubleshooting technology-related transactions and issues.
Maintains the credit union's professional reputation by adhering to professional standards of conduct and following credit union guidelines and policies.
Identifies, recommends, and promotes products and services to build financial relationships in alignment with the credit union's business strategy. Counsels members regarding money management and financial matters.
Demonstrates awareness and commitment to achieving credit union, branch, and individual goals. Uses consultative conversations to assess member needs and recommend appropriate products and services to meet or exceed these goals.
Promotes and establishes strong, positive, and productive working relationships within the organization by committing to the company's purpose, mission, and core values.

Compliance and Operational Standards :

Interviews and gather preliminary documents to originate, process, and close consumer loans.

Evaluates and verifies loan applications and credit criteria. Computes debit ratios, verifies employment and income, determines collateral value and recommends loans for approval. Notifies applicants of loan decisions and requests additional information if required.

Coordinates and processes loan closings, ensuring that each loan is promptly and properly prepared, documented, processed, and disbursed according to the credit union's loan quality standards.

Assists in servicing loans by processing items such as payoffs, refinances, loan workout arrangements, address changes, payment extensions, collateral releases and payment due date changes.

Processes transactions that cannot be completed through automated channels in the branch. Maintains a balancing record that meets established standards for transactions performed. Assists members with the ATM+ machines as required.

Completes branch operational duties, including ensuring branch security procedures are followed, assisting with monthly branch audit responsibilities, assisting with the internal review checklist, and compiling reports as required.

Assists with controlling branch cash, including balancing cash drawers, the branch vault, cash recyclers, cash orders, and balancing the ATM+ machines as required.

Identifies and reports / escalates potentially fraudulent activity, keeping the manager informed of activities and significant concerns while maintaining member information and privacy.

Completes special projects and other duties as assigned.

Georgia United participates in E-Verify.

Skills : Required :

Member-first Mentality : Advanced

Customer Service : Advanced

Sales : Advanced

Interpersonal Skills : Advanced

Time Management : Intermediate

Critical Thinking : Intermediate

Team Player : Intermediate

Behaviors : Required :

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Team Player : Works well as a member of a group

Education : Required :

High School or better.

Experience : Required :

1 year : At least one year of experience in a service-oriented role.

1 year : Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email.

Preferred :

Previous cash-handling experience in a financial institution.

Strong math skills.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Universal Associate • Athens, GA, US