MHI Talent Solutions | Business Systems Manager (Retail / eCommerce)

Job Description

Job Description

Job Overview :

One of MHI's esteemed clients is seeking to hire someone to manager the administration and support of NetSuite and integrated retail systems across eCommerce, POS, and fulfillment platforms. It plays a key part in optimizing backend operations, maintaining data accuracy, and ensuring seamless system performance across omnichannel retail workflows. The ideal candidate brings hands-on experience with NetSuite, Shopify, and third-party logistics integrations, along with a strong understanding of retail order lifecycle processes, system customizations, and cross-functional support.

System Administration & Support – Retail & eCommerce Focused

• Collaborate with internal teams and external NetSuite implementation partners to support configuration, data migration, testing, and go-live activities, ensuring alignment with retail operations and omnichannel processes.
• Administer, configure, and maintain NetSuite, with a focus on modules related to Sales Orders, Inventory, Fulfillment, Payments, and Customer Records.
• Monitor and troubleshoot order flow and transaction syncing across eCommerce (Shopify), OMS, POS(Shopify), and fulfillment systems, addressing data integrity and system errors promptly.
• Manage user roles and access controls across systems supporting retail and DTC operations.
• Partner with IT and third-party vendors to support and maintain integrations with Shopify, 3PLs, POS, Salesforce, OMS, and other platforms.

Customization & Process Optimization

Cross-Functional Support & Training

Implementation & Integration Support

Data Management & Retail Reporting

Qualifications : Education :

Experience :

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Soft Skills :