Onsite Support Engineer - FulltimeThe Dignify Solutions, LLC • New York, NY, US
Onsite Support Engineer - Fulltime
The Dignify Solutions, LLC • New York, NY, US
1 day ago
Job type
- Full-time
Job descriptionStrong Computer Skills and the Ability to Troubleshoot and Diagnose complex problems Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration Experience handling L2 / L3 troubleshooting for Windows & MAC OS Experience with Citrix and Microsoft Remote Desktop concepts and administration Knowledge of DHCP, IP routing, VPN, and firewall concepts Experience in supporting minor hardware repairs (Desktop & Laptop) Experience in phone system administration Mid-Senior level Full-time Other IT Services and IT Consulting
Responsibilities
- Provides third level investigation and diagnosis
- Resolves and closes incidents / service requests as per help desk procedures & within SLA
- Escalates unresolved incidents / service requests within agreed timescales
- Communicates with client regarding incident progress
- Ensures tickets are updated at all times until issues are resolved
- Liaises with clients, other IT support groups and 3rd party providers when necessary
- Performs imaging / reimaging of PCs
- Performs IMAC (Install, Move, Add and Change)
Qualifications
Seniority level
Employment type
Job function
Industries
Location : New York, NY
Salary ranges vary by role and experience. Example ranges observed : $69,000.00–$220,000.00; actual offers depend on candidate qualifications and market conditions.
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Support Engineer Onsite • New York, NY, US
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