Bilingual Front Office (Spanish/English)

Job Description

Job Description

Fabio Fernandez - State Farm Agency, located in Lewisville, TX, has an immediate opening for a Bilingual (Spanish / English) Front Office - Team Member.

No insurance experience is required as we will train the right person with the right attitude.

The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.

Responsibilities include but not limited to :

• Provide product / services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• Manage incoming calls.
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Excellent customer service skills

Benefits :

• Hourly pay plus commission / bonus
• Health benefits
• 401k
• Paid time off (vacation and personal / sick days)
• Flexible Schedule
• Growth potential / Opportunity for advancement within my agency
• Hiring Bonus if licensed; eligible if able to become licensed.

Ideal Candidate :

• Bilingual (fluent in Spanish and English)
• Strong phone contact handling skills and active listening.
• Comfortable with making outbound calls.
• Genuinely excited to help customers.
• Patient, empathetic, and passionately communicative; loves to talk.
• Ability to empathize with and advocate for clients when necessary.
• Strong Problem-solving skills
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to obtain Property and Casualty insurance license

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.