Hospital Medicine Program Manager

Job Opportunity At Memorial Hermann

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Description

Position will participate in multi-disciplinary rounds, facilitate patient satisfaction escalations, review quality metrics, conduct quality audits, monitor dashboards, play an active role in case management discharge planning and participate in continuous quality improvement with external referral sources, social workers, discharge planners, case managers, healthcare professionals, families and patients.

Minimum Qualifications

Education : Graduate of an accredited School of Professional Nursing, Bachelor's of Nursing, required.

Licenses / Certifications : Certified in Basic Life Support; current State of Texas license or temporary / compact license to practice professional nursing.

Experience / Knowledge / Skills :

• Minimum of five (5) years nursing experience in an acute care setting.
• Two (2) years of previous supervisory experience required.
• Additional previous case management, quality and / or clinical documentation knowledge is preferred.
• Understanding of quality improvement, performance improvement, change management and patient safety knowledge preferred.
• Working knowledge of Cerner Electronic Health Record preferred.
• Proficient in Microsoft Office, including Excel, Word, PowerPoint and Visio.
• Clinical knowledge of assigned clinical conditions and physiological systems to discern the impact of specific indicators on outcomes and to identify potential gaps in clinical care processes.
• Ability to interact with all members of the healthcare team and administrative staff in a professional and courteous manner.
• Interpersonal skills necessary in order to interact effectively with external referral sources, including social workers, discharge planners, case managers, other healthcare professionals, families and patients.
• Demonstrate strong skills and a track record for sustained measurement of program outcomes, ability to work independently and with and through others to achieved desired results.
• Ability to build relationships and gain alignment for clinical support from superiors and peers.
• Ability to multi-task, prioritize work, pay close attention to details and meet deadlines.
• Excellent organizational and communication skills.
• Ability to effectively communicate complex ideas (both conceptual and concrete) by oral and written means.
• Ability to work independently with little or no supervision and demonstrate excellent problem solving and critical thinking skills when making decisions.

Principal Accountabilities