IT Applications Associate

IT Applications Associate

MEMPHIS, TN

Requirements :

• This position is Contract to Hire and ONLY OPEN TO MEMPHIS, TN
• Position is hybrid, every Wednesday in office

MANAGER'S NOTES : Skills Mandatory :

1-2 years of experience in IT support or other support roles servicing clients / customers

Troubleshooting skills

Have experience in writing queries to extract data from a database using SQL or any backend query language

Knowledge of Web Services and APIs

Multitasking skills

Collaborate with customers and other team members to analyze, understand the concerns, and resolve issues.

Ability to work as a team

Critical thinking the ability to identify the root cause of an issue and suggest possible solutions

Excellent verbal and written communication skills

Capable of understanding the code and the ability to resolve support tickets within the stipulated SLAs with minimal supervision

Optional but preferred :

Knowledge of HTML, CSS, JavaScript, and REST APIs

Have experience using document source control software

Service Now or any IT Service Management (ITSM) tool experience

Corporate Networking experience

Ubuntu / Unix Familiarity

PRIMARY PURPOSE : To understand and help define requirements and perform analysis for various strategic and tactical projects for the purpose of assisting in developing or modifying simple to moderately complex software programs to meet the desired business need; to assist in developing and submitting requirements to programmers; to assist with review sessions to discuss the requirements or desired system functions with developers, quality analysts and management; and to potentially perform the development function if applicable.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES Serves as IT Analyst Associate for assigned projects if applicable. Assists in performing moderately complex analysis of data and system, including loading and balancing creation of derived fields and formatting, process flows and data diagrams. Assists in performing all development tasks required to ensure the accuracy of each software program within the specified timeframes. Works closely with management on assigned projects from inception through implementation ensuring adequate internal communication and user involvement is maintained. Analyzes client and customer needs as required; assists in the requirement process, development, unit testing of simple to moderately complex code. Proactively obtains information needed for the successful development of software programs. Programs and tests using Informatica, PL / SQL, Progress and other programming languages as specified. Completes required documentation as needed to provide a full and clear history of development and changes. Assists in investigating issues and developing resolution in a timely manner with a technical author. Follows pre-established departmental standards and guidelines as they pertain to design and development; adheres to the goal of delivering and maintaining the highest quality of customer service to our clients. Provides feedback and suggestions to improve process to IT management / Team Lead. Works closely with project managers to meet and complete project milestones accurately and on time.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s). Travels as needed.

QUALIFICATIONS

Education & Licensing Bachelor's degree from an accredited college or university preferred. Major in information systems or computer science preferred. Language development courses in a relevant and applicable language and / or business analytical experience preferred. Education in interpreting user requirements, business applications design and development of business applications strongly preferred. Experience Two (2) years of related experience or equivalent combination of education and experience required. Specific knowledge of Oracle databases, PL / SQL, C# / C++ / C, Open Source, Korn Shell Script, Perl or Progress 4GL highly preferred.

Skills & Knowledge

Knowledge of Informatica and SQL Working knowledge of UNIX command line interface

Strong knowledge of PL / SQL or similar procedural language

Excellent oral and written communication skills PC literate, including Microsoft Office products

Excellent interpersonal skills Ingenuity and creativity

Logical approach to problem solving

Analytical capabilities

Ability to work under pressure

Attention to detail

Tenacity and patience

Understanding of business processes and constraints

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical : Computer keyboarding, travel as required Auditory / Visual : Hearing, vision and talking

NOTE : Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Donato Technologies Inc. is a trusted IT staffing, consulting, and software development partner headquartered in Dallas, Texas. We support clients across industries by understanding their unique business needs and delivering tailored technology and workforce solutions. Our focus is on connecting the right talent with the right opportunity-ensuring clients receive dependable, skilled professionals and candidates receive meaningful career growth and support. We work closely with small to mid-sized organizations to provide flexible, high-quality services that drive performance, innovation, and long-term success.