Director - Platform Operations

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance in domain name system (DNS) services.

We are a mission focused, values driven company where each individual can contribute to building a stronger, more secure internet. We offer a dynamic and flexible work environment with competitive benefits and the ability to grow your career.

The Director of Platform Operations is a key leadership role responsible for ensuring the stability, scalability, and reliability of Verisign's production systems and infrastructure. This individual will lead a high-performing team to manage core platform services, enforce operational excellence, and drive continuous improvement in system performance, security, and incident management. As a member of the technology leadership team, this role also helps shape and execute strategic initiatives that support organizational growth and resilience.

Responsibilities

• Ensure adherence to all operational and security controls, including vulnerability management, patching, and regulatory compliance frameworks such as SOX and SOC
• Oversee the deployment, maintenance, and lifecycle management of on-premise hardware infrastructure within private data centers, ensuring reliability, scalability, and compliance with physical and operational standards
• Direct the day-to-day and strategic activities of the platform operations team, ensuring alignment with organizational goals, policies, and procedures
• Define and track key operational metrics to assess performance, reliability, and service health
• Monitor system performance and proactively implement optimizations and automation to improve efficiency and availability
• Maintain comprehensive documentation for all operational processes and procedures, ensuring audit readiness and knowledge transfer
• Develop and manage the annual budget for platform operations, ensuring alignment with organizational priorities and efficient use of resources
• Manage and continuously improve the on-call rotation for all production environments, prioritizing resilience and responsiveness
• Lead root cause analysis and postmortem reviews for critical incidents, driving corrective actions and systemic improvements
• Deliver training and guidance to Tier 1 support teams, enabling effective first-line operational coverage
• Collaborate with development and architecture teams to align operational practices with Agile and DevOps methodologies
• Actively participate in technology leadership forums, contributing insights on infrastructure trends and evolving operational strategies
• Lead recruitment, development, and retention efforts to build and maintain a diverse, engaged, and high-performing team
• Foster a culture of innovation, collaboration, and continuous improvement

Qualifications

Preferred Skills

This position is based in our Reston, VA office and offers a hybrid work schedule.

The pay range is $180,700- $244,500.

The anticipated annual base salary range for this position is noted above, however, base pay offered may vary depending on job-related knowledge, skills, experience. Verisign offers a discretionary bonus which is based on individual and company performance, and certain roles may be eligible for discretionary stock awards.

Verisign is an equal opportunity employer. That means we recruit, hire, compensate, train, promote, transfer, and administer all terms and conditions of employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, age, protected veteran status, disability, or other protected categories under applicable law.

Additional Information :

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Reasonable Accommodations

Staffing agency policy : No fees will be paid for unsolicited resumes submitted to Verisign or our employees by third parties.