Desktop Support - I

Job Description

A client of Innova Solutions is immediately hiring for a Desktop Support – I

Position Type : Contract-Full Time

Duration : 12+ Months

Location :  Leesburg, VA (Onsite – 5 Days in a Week Onsite)

As a(n) Desktop Support – I you will :

Job Description :

Deliver Tier 1 technical support to approximately 10,000 users, addressing issues such as password resets, printer malfunctions, internet issues, and basic hardware setups.

First Point of Contact for end user issues.

Manage, Distribute, and escalate helpdesk tickets as needed to other teams for action.

Follow-up with customers to ensure issues are resolved.

Troubleshoot and resolve problems related to Windows 10 / 11 and Microsoft 365 applications, ensuring smooth operations for end users.

Log and manage support tickets using a ticketing system like ManageEngine, adhering to established processes and escalation protocols.

Maintain detailed documentation of support activities and processes to ensure accuracy and efficiency.

Collaborate effectively with team members to address challenges and improve service delivery.

Offer timely solutions to basic technical issues, minimizing disruptions to business operations.

Participate in ongoing training and development to enhance technical expertise and service quality.

Experience :

Minimum of 1 year of experience in a Tier 1 technical support role.

Requirements :

Proficiency in troubleshooting Windows 10 / 11 and Microsoft 365 applications.

Familiarity with ticketing systems such as ManageEngine, ZenDesk, or equivalent.

Strong ability to resolve printer issues, perform hardware setups, and handle password resets.

Excellent documentation skills with attention to detail.

Strong interpersonal skills and a collaborative mindset to work effectively within a team.

Basic knowledge of IT hardware and software configurations.

Proficient with Mac iOS and Microsoft Windows.

Experience with Network troubleshooting fundamentals.

Excellent Oral communication skills.

Strong customer service orientation and a proactive approach to solving problems.

Familiarity with Remote Support tools.

Preferred Skills

IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar

Knowledge of cloud platforms and SaaS applications

The ideal candidate will have : Windows, Active Directory, Troubleshooting

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

YOUR NAME : Pushkar Chaurasiya

PHONE : 218-288-1505

EMAIL : pushkar.chaurasiya@innovasolutions.com

PAY RANGE AND BENEFITS :

Pay Range

• Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS : Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions :

Website :

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at  and earn $250-$1,000 per referral.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics / Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.