Tier 2 Support Specialist

Job DetailsReston, VA, US

30+ days ago

Job type

Full-time

Quick Apply

Job description

Tier 2 Support Specialist

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate . This is a full-time onsite position based in the Reston, VA area.

Roles and Responsibilities

Provide hardware and software support for Windows desktops and laptops
Configure, test and install printers, scanners, network copier / printers
Use computer images to install and configure laptops and PCs
Ensure latest approved BIOS and patches are applied to PCs and laptops
Support users with file shares and permissions issues
Track, log and report each service request
Additional duties as assigned

Requirements

Skills & Experience

2+ years related experience

6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) is preferred

Excellent problem-solving skills

Strong knowledge of Windows operating systems

Working knowledge of Microsoft Office Suite

Excellent documentation, collaborative and communication skills, both written and verbal

Benefits

Astor & Sanders Corporation ( www.astor-sanders.com ) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.

Some of our competitive benefits include

Generous Paid Time Off (PTO) and all Federal Holidays off

Comprehensive Health Coverage

Retirement Savings Plan

Pre-Tax Benefit Programs

Wellness and Work-Life Support

Professional Development

Performance and Referral Bonuses

Life and Disability Insurance

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Support Specialist • Reston, VA, US

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