CSC Clinical Project Manager

Clinical Project Manager Crisis Solutions Center (CDF & CDIS)

Days Off : Friday, Saturday, Sunday

Shift : Office Day

Insurance Benefits : Medical (no premiums / payroll deductions for employee coverage), Dental, Life, Long-term Disability

Other Benefits : Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC :

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

Job Definition

The Clinical Project Manager provides leadership and operational oversight for all program functions at DESC's Crisis Diversion Facility (CDF) and Crisis Diversion Interim Services (CDIS), with a focus on integrating case management, behavioral health, and psychosocial services into cohesive and effective daily operations. Together with the Nursing Project Manager, this role forms a unified leadership team responsible for the overall functioning of the Crisis Solutions Center (CSC). The two Project Managers share accountability for program outcomes, staff coordination, and the delivery of consistent, recovery-oriented, trauma-informed, and harm-reductionbased care.

The Clinical Project Manager ensures that case management and clinical practices are embedded within the larger operational framework of the program and that nursing and medical workflows are fully aligned. This position provides direct clinical and administrative supervision to case managers, shift supervisors, and other assigned staff. The Clinical Project Manager maintains a strong presence on the program floors to support staff, client flow, and operational stability.

This position reports directly to the Senior Program Manager (SPM) and collaborates closely with the Nursing Project Manager, Senior Medical Lead, and other program and agency leadership to uphold DESC's mission, values, and standards of care.

Major Duties and Responsibilities

Program Operations & Supervision

• Provide direct clinical and administrative supervision of case managers, shift supervisors, and other assigned staff.
• Maintain strong presence on program floors to monitor daily operations, client flow, and staff performance, intervening as needed to support safe and effective service delivery.
• Share responsibility for integrated operations and case management with the Nursing Project Manager to ensure all clinical, medical, and case management services function cohesively.
• Manage staff schedules to ensure 24 / 7 coverage and adequate staffing ratios.
• Provide on-call support as part of a rotating leadership schedule to ensure continuous after-hours coverage for emergent operational and clinical issues.
• Conduct performance evaluations on a scheduled basis and maintain supporting documentation in confidential files.
• Train, coach, and mentor case management and frontline staff in crisis intervention, service planning, and client engagement strategies.
• Ensure DESC and CSC program values are fully incorporated into floor operations, including harm reduction, trauma-informed care, and recovery-oriented practices.

Clinical Accountability & Service Delivery

Quality Assurance & Compliance

External Collaboration & Community Relations

Safety & Crisis Response

Administrative Responsibilities

Requirements

Minimum Qualifications

Preferred Qualifications

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee will be required to :