Senior Field Service Technician

This inclusive employer is a member of myGwork the largest global platform for the LGBTQ+ business community.

Connect with Quadient

Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences.

Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career and help our future-focused team lead the way.

In this dynamic role, you'll travel to customer locations, delivering invaluable service, maintenance, and seamless equipment installations in the field.

Your duties span from initial setup to continuous support. By skillfully merging technical expertise with exceptional customer service, you'll guarantee optimal equipment performance and foster long-lasting customer relationships, ultimately boosting both satisfaction and profitability for the company.

Your role in our future

• Onsite Installation, Servicing, and Upgrades : Travel to customer locations to install, service, or upgrade equipment, ensuring seamless operation.
• Technical Troubleshooting and Repairs : Diagnose and troubleshoot technical issues, implementing effective solutions for optimal equipment functionality.
• Customer Collaboration : Work closely with customers to understand their requirements and offer tailored technical recommendations and solutions.
• Training and Guidance : Provide comprehensive training and guidance to customers on proper equipment operation and maintenance.
• Hardware and Software Configuration : Configure hardware and software components post-installation to ensure smooth integration.
• Maintenance and Stock Management : Perform routine maintenance on technology equipment and manage inventory of replacement parts, ensuring continuous operation and customer satisfaction.

Your profile

• Collaborative Team Player : Excel in teamwork, prioritizing customer satisfaction.
• Technical Aptitude : Preferably possess basic electro-mechanical and computer skills; training provided.
• Tech-Savvy : Embrace cutting-edge technologies and enjoy hands-on tasks.
• Broad Experience : Previous knowledge in copier machines, printers / scanners, ATMs, PCs, appliances, HVAC systems, vending machines, and servo-controllers is advantageous.
• Customer-Centric : Demonstrated 1-2 years of direct customer service experience.
• Qualifications : Hold a valid U.S. Driver's License and possess a High School Diploma or GED.
• Physical Capability : Ability to lift up to 50 lbs. (dual lift up to 150 lbs.).

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Harness your passion for technology. Apply now.

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This position has an hourly pay range of :

$23.27-$34.90

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage.

To provide greater transparency to candidates, we share these targets on all job postings . Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise.

As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work : Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning : Access global opportunities for growth through our 24 / 7 online learning platform.

Inclusive Community : Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards : Enjoy competitive Total Rewards covering wellness, work / life balance, and more, including a generous referral scheme.

Caring for Wellbeing : Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team : Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together.

What makes Quadient different is how different we all are. We’re a team of individuals with one goal but many perspectives.

When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer* : We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer.

We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

This includes being an Affirmative Action Employer in the United States.

People. Connected.