Telephony Administrator

A company is looking for a Telephony Administrator to provide day-to-day support in maintaining and optimizing contact center systems.

Key Responsibilities

Build, configure, and maintain outbound dialer campaigns in Five9

Monitor campaign performance and KPIs, flagging issues to the Telephony Manager

Handle technical troubleshooting related to call routing and agent-level issues

Required Qualifications

Bachelor's Degree or equivalent experience

5+ years of experience supporting CCaaS platforms, preferably Five9

Strong troubleshooting skills for telephony systems and contact center technology

Familiarity with outbound dialing logic and IVR functionality

Experience in a healthcare or compliance-driven contact center environment