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Branded Merchandise (Promotional Products) Manager
Branded Merchandise (Promotional Products) ManagerClarity Retail • Cincinnati, OH, United States
Branded Merchandise (Promotional Products) Manager

Branded Merchandise (Promotional Products) Manager

Clarity Retail • Cincinnati, OH, United States
8 hours ago
Job type
  • Full-time
Job description

Clarity Retail Services is seeking a  Branded Merchandise / Promotional Products Manager  to lead our growing branded merchandise team. This is a hands-on leadership role where creativity meets process - ideal for someone who loves building programs, leading people, and delivering exceptional client experiences.

What You'll Do

  • Lead and mentor a small team managing branded apparel and promotional product programs.
  • Oversee client e-commerce stores - from product selection and pricing to backend order management.
  • Collaborate with sales to bring fresh, on-brand merchandise ideas to life.
  • Manage vendor relationships, negotiate pricing, and ensure quality and on-time delivery.
  • Track team performance and continuously improve systems and workflows.
  • Help grow the division through new ideas, products, and client opportunities.

Team & Project Leadership

  • Lead, mentor, and develop the branded merchandise team -setting clear goals and efficient workflows from intake through fulfillment.
  • Oversee project timelines, accuracy, and communication across internal teams, clients, and vendors.
  • Establish KPIs around accuracy, turnaround time, and client satisfaction.
  • Conduct one-on-ones, performance reviews, and identify training needs.

    • Client & Program Management

  • Oversee client e-commerce portals, product selection, and merchandise updates.
  • Present new ideas and product trends in client meetings.
  • Maintain brand consistency and manage escalations with professionalism and urgency.

    • Vendor & Production Oversight

  • Source, vet, and manage vendors for apparel and promotional products.
  • Negotiate pricing and ensure quality across all product categories and decoration methods.

    • Systems & Operations

  • Oversee order entry, invoicing, and data accuracy.
  • Manage portal structures, pricing, and reporting to ensure a seamless client experience.
  • Leverage data to drive performance improvements.

    • Strategic Growth

  • Partner with leadership to expand the branded merchandise program through new product lines, technologies, and client initiatives.
  • Represent Clarity at industry events and trade shows.

    • What You'll Bring

  • 3+ years in branded merchandise, promotional products, or apparel program management.
  • Experience leading teams or projects in a creative, fast-paced environment.
  • Strong organizational and communication skills.
  • Knowledge of decoration methods (embroidery, screen print, sublimation, etc.).
  • Experience with e-commerce and online platforms like BrightStores, Shopify, Sage and ASI.

    • If you're driven, collaborative, and ready to build something exciting, we'd love to meet you.

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    Manager Merchandise • Cincinnati, OH, United States