Activities Coordinator (Evenings & Weekends)

Activities Coordinator (Evenings & Weekends)

Responsible for answering the phone lines, managing the front entrance and maintaining the reception desk through utilizing excellent customer service skills to assist the needs of homeowners, visitors, vendors and inbound callers. In addition, this position includes responsibilities centered on strategic coordination and support of all resident programs within the community such as recreational, social, cultural, educational and entertainment.

Position Responsibilities :

• Partners with Community Manager and Administrative Assistant to effectively manage the front reception area, clubhouse rentals, community events, sponsorships, administrative tasks and the social committee.
• Filters inbound calls and executes appropriate assistance for all residents, board members and AAM employees.
• Retrieves and distributes all voice mails left with front reception.
• Greets all homeowners and determines their immediate needs.
• Assists with resident events and serving alcohol during the events.
• Monitors pickups / deliveries.
• Partners with the Community Manager and Administrative Assistant to identify, coordinate and market all community events, programs and services.
• Oversees support staff and event facilitators to ensure facilities, events, classes and customer service meet the needs of the residents.
• Develops and maintains an active volunteer program among residents, solicits input and involvement from residents to stimulate awareness and participation.
• Works with residents to assist in the establishment of chartered clubs.
• Secures all entertainment, food, decorations, and items necessary to carry out events.
• Oversees the operation of the membership desk and / or retail counter as applicable to ensure adequate staffing, policy and procedure implementation and administration, asset control and required documentation.
• Oversees the new resident orientation.
• Attends board, club, committee meetings and all community events, as required.
• Assesses overall success of events through focus groups and evaluations.
• Performs other duties as directed.

Knowledge, Skills and Abilities :

Physical Demands & Work Environment :

Qualifications

Education

Required

High School or better.

Experience

Required

3 years : High school diploma or GED and three (3) years of full time, paid, professional experience working in an administrative support role within an office / customer service environment. Computer proficiency with database software, internet and website portals, point of sale system, registration processes, policies and procedures, equipment, material and products, etc. Familiarity with Adora Trails or similar communities within the HOA industry. Valid driver's license.

Preferred

1 year : Bachelor's degree in recreation, hospitality, communication or related field and one (1) year of experience coordinating and promoting recreational activities and programs, volunteer programs and / or fund-raising events, preferably within homeowner's association programs.