Talent.com
Document Processing Manager

Document Processing Manager

EpiqPhoenix, AZ, US
3 days ago
Job type
  • Full-time
Job description

Document Processing Manager

It's fun to work at a company where people truly believe in what they are doing!

Job Description :

The Document Processing Manager will oversee the direct activities and workflow coordination, special projects, and workload distribution of the document processing team. This position will serve as the liaison for all stakeholders using the services of the department. This person must be able to exercise discretion and work independently regarding significant matters relating to the client. This position is located at an Epiq location.

Responsibilities :

  • Oversee and direct the day-to-day business operations of the department
  • Manage all performance management related duties with assistance from HR and team supervisor, as needed, to ensure employees are meeting performance standards and adhering to company policies
  • Ensure all team members achieve the goals and objectives of the department identifying issues and problems and recommending solutions to management
  • Maintain daily contact with customers in person, via telephone and through email to discuss needs, requirements, and deadlines, answer and resolve problems and negotiate time requirements as appropriate
  • Implement and maintain quality control mechanisms
  • Report utilization and productivity metrics to the client and provide expert knowledge, technical support, and training to the team to ensure operational efficiency
  • Work closely with the training team to evaluate skill sets, staff training, and development programs and customer service standards
  • Manage recruiting, interviewing, and selection of candidates for open positions
  • Test and troubleshoot new applications and upgrade releases, as necessary
  • Develop and generate statistical reports
  • Review customer satisfaction survey results and reworks; provide timely feedback and monitor issues through to remediation; ensure team completes requisite trainings
  • Resolve grievances and issues raised by lawyers, paralegals, and other job requestors
  • Conduct team meetings as appropriate
  • Document and promote best practices, tip sheets, and QRGs
  • Practice and foster an atmosphere of teamwork and cooperation

Requirements :

  • Bachelor's degree or equivalent experience
  • 3-5 years' experience in a supervisor role or process management, preferably in a law firm environment
  • Advanced knowledge of legal policies and procedures
  • Excellent written and verbal communication skills
  • Strong interpersonal skills
  • Ability to organize, prioritize, and coordinate multiple assignments
  • Maintain confidential information
  • Make objective, independent judgments
  • Ability to excel under pressure and provide quality work product
  • Clearly and effectively communicate with varying levels of people within the organization
  • Work productively and cooperatively with other employees
  • The compensation range for this role is 65,000 to 80,000 per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.

    Create a job alert for this search

    Processing Manager • Phoenix, AZ, US

    Related jobs
    • Promoted
    Business Office Manager

    Business Office Manager

    VirtualVocationsPhoenix, Arizona, United States
    Full-time
    A company is looking for a Business Office Manager.Key Responsibilities Oversee daily activities of medical collections claims resolution teams Liaison with practice and business office staff to...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    Scheduling Systems Specialist

    Scheduling Systems Specialist

    VirtualVocationsGilbert, Arizona, United States
    Full-time
    A company is looking for a Scheduling Systems Specialist to design, implement, and maintain IBM Workload Scheduler batch jobs and schedules across complex environments. Key Responsibilities Design...Show moreLast updated: 10 hours ago
    • Promoted
    • New!
    Executive Assistant / Office Manager

    Executive Assistant / Office Manager

    VirtualVocationsGilbert, Arizona, United States
    Full-time
    A company is looking for an Executive Assistant / Office Manager to support leadership and ensure smooth office operations. Key Responsibilities : Provide high-level administrative support, includi...Show moreLast updated: 10 hours ago
    • Promoted
    • New!
    Transportation Scheduler

    Transportation Scheduler

    VirtualVocationsMesa, Arizona, United States
    Full-time
    A company is looking for a Transportation Scheduler responsible for supporting the School of Origin Transportation Program by scheduling and dispatching drivers. Key Responsibilities Schedule and ...Show moreLast updated: 18 hours ago
    • Promoted
    Senior Revenue Operations Administrator

    Senior Revenue Operations Administrator

    VirtualVocationsGilbert, Arizona, United States
    Full-time
    A company is looking for a Senior Revenue Operations Systems Administrator.Key Responsibilities Manage and optimize revenue operations systems and processes Collaborate with cross-functional tea...Show moreLast updated: 30+ days ago
    • Promoted
    Plan Document Writer

    Plan Document Writer

    VirtualVocationsGlendale, Arizona, United States
    Full-time
    A company is looking for a Plan Document Writer to draft and maintain medical benefit plan documents.Key Responsibilities Create and maintain various medical benefit plan documents, ensuring comp...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    Contract Executive Administrator

    Contract Executive Administrator

    VirtualVocationsGilbert, Arizona, United States
    Full-time
    A company is looking for a contract Executive Admin to support senior leaders within their HR / Talent team.Key Responsibilities : Manage complex travel arrangements, prepare expenses, and assist wi...Show moreLast updated: 10 hours ago
    • Promoted
    Administrative Specialist Sr. (Physical Sciences)

    Administrative Specialist Sr. (Physical Sciences)

    Maricopa Community College DistrictGlendale, AZ, United States
    Full-time +1
    Monday - Friday, 7 : 30am - 4 : 30pm; some evenings and weekends may be required.Summer Hours : Monday - Thursday, 7am-5 : 30pm. The Maricopa County Community College District is one of the largest communi...Show moreLast updated: 30+ days ago
    • Promoted
    Administrative Office Manager

    Administrative Office Manager

    SevitaPhoenix, AZ, US
    Full-time
    Looking for rewarding work in an organization dedicated to making an impactful difference in the lives of others? Bring your skills to a team-based workplace with a client-first mission.The Office ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    California Licensed Office Operations Analyst

    California Licensed Office Operations Analyst

    VirtualVocationsScottsdale, Arizona, United States
    Full-time
    Key Responsibilities Manage office financial administration, including expense monitoring and budget preparation Facilitate the on- and off-boarding processes for personnel and coordinate HR pol...Show moreLast updated: 6 hours ago
    • Promoted
    Administrative Specialist Sr

    Administrative Specialist Sr

    Maricopa Community College DistrictMesa, AZ, United States
    Full-time +1
    Summer Hours : Monday - Thursday, 7am-6pm.The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community co...Show moreLast updated: 27 days ago
    • Promoted
    Administrative Specialist Sr (Behavioral Sciences Div.)

    Administrative Specialist Sr (Behavioral Sciences Div.)

    Maricopa Community College DistrictPhoenix, AZ, United States
    Full-time +1
    Administrative Specialist Sr (Behavioral Sciences Div.Paradise Valley Community Coll.The standard work schedule will be Monday - Friday, 8 : 00am - 5 : 00pm during the Academic Year.Monday - Thursday, ...Show moreLast updated: 26 days ago
    • Promoted
    • New!
    Telephony Administrator

    Telephony Administrator

    VirtualVocationsGlendale, Arizona, United States
    Full-time
    A company is looking for a Telephony Administrator to provide day-to-day support in maintaining and optimizing contact center systems. Key Responsibilities Build, configure, and maintain outbound ...Show moreLast updated: 10 hours ago
    • Promoted
    Training Scheduler

    Training Scheduler

    VirtualVocationsMesa, Arizona, United States
    Full-time
    A company is looking for a Training Scheduler to manage training logistics and provide customer support.Key Responsibilities Coordinate and manage multiple training schedules across various progr...Show moreLast updated: 1 day ago
    • Promoted
    Licensed Auto Claims Supervisor

    Licensed Auto Claims Supervisor

    VirtualVocationsMesa, Arizona, United States
    Full-time
    A company is looking for a Claims Supervisor - Auto PD.Key Responsibilities Supervise and lead a liability claims team to ensure high-quality service Promote best practices for claims handling i...Show moreLast updated: 1 day ago
    • Promoted
    Executive Administrative Assistant

    Executive Administrative Assistant

    ChaseTempe, AZ, US
    Full-time
    Job Description : This is where the detailed job description goes.It provides an overview of the role, responsibilities, and expectations. It's important to highlight the key skills and qualification...Show moreLast updated: 30+ days ago
    • Promoted
    Executive Administrative Assistant

    Executive Administrative Assistant

    JPMorgan ChaseTempe, AZ, US
    Full-time
    Show moreLast updated: 30+ days ago
    • Promoted
    Administrative Associate Coordinator

    Administrative Associate Coordinator

    Maricopa Community College DistrictAvondale, AZ, United States
    Full-time +1
    Administrative Associate Coordinator.Estrella Mountain Comm College.Monday - Thursday, 9am-6pm & Friday 8am-5pm; some evenings and weekends may be required. Summer Hours : Monday - Thursday, 7 : 30am -...Show moreLast updated: 19 days ago
    • Promoted
    Patient Administrative Coordinator

    Patient Administrative Coordinator

    Envita Medical CenterScottsdale, AZ, US
    Full-time
    Patient Administrative Coordinator.Scottsdale, AZ (East Bell Road and the 101) Compensation : $22.Employment Type : Full Time with Benefits (Medical, Life, Dental, Vision, 401K, and PTO) Schedule : On...Show moreLast updated: 30+ days ago
    • Promoted
    Scheduling and Timecard Specialist

    Scheduling and Timecard Specialist

    VirtualVocationsMesa, Arizona, United States
    Full-time
    A company is looking for a Scheduling & Timecard Administrator / Specialist.Key Responsibilities Manage timekeeping functions, including schedule entry, time off requests, and payroll accuracy Com...Show moreLast updated: 1 day ago