Deputy General Manager - Atlanta

Job Description

Job Title :

Deputy General Manager

Location : Atlanta

Reporting to : General Manager

Position Overview

Operational Excellence

The Deputy General Manager role is responsible for ensuring a seamless and exceptional guest experience. In this position, you will oversee the day-to-day operations of both the beverage service and reception departments, ensuring that each guest is greeted with outstanding hospitality and that every drink is crafted to perfection. You will lead and motivate a dynamic team, collaborate closely with the General Manager, and implement strategies to drive revenue growth and operational excellence. Your strong focus on quality, efficiency, and service will be instrumental in creating a welcoming atmosphere and setting high standards for guest satisfaction across all touchpoints.

Leading From the Front

As DGM, you will play a crucial role in ensuring that every guest receives a warm and professional welcome from the moment they arrive. You will manage daily operations of the reception area, supervise and mentor the front-of-house team, and implement effective strategies to enhance guest satisfaction. In partnership with the Guest Experience Manager, you will drive improvements in service efficiency, streamline processes, and maintain high standards of hospitality that reflect our brand's commitment to excellence.

Raising the Bar

Lead a dedicated team in managing day-to-day operations, from inventory control to team member training and guest service excellence. By leveraging operational insights, you will drive revenue growth, streamline operational processes, and maintain high standards that consistently impress our guests. Your leadership will be pivotal in crafting a beverage program that enhances the overall guest experience.

Key Areas of Responsibility

• Operational Oversight :

Manage daily operations for both the reception and beverage departments, ensuring seamless integration and high-quality service across all guest touchpoints.

Lead, mentor, and develop front-of-house and beverage teams, fostering a culture of excellence, accountability, and continuous improvement.

Collaborate with senior management to develop and implement operational strategies, promotional initiatives, and service enhancements that drive guest satisfaction and revenue growth.

Oversee budgeting, cost control, and inventory management for both departments, ensuring optimal resource allocation and adherence to financial targets.

Ensure every guest is welcomed with professionalism and warmth, and that their beverage service exceeds expectations, creating a memorable overall experience.

Skills Required

Pursuit of Excellence

Positive Energy

Integrity

Team Spirit

Basic Physical Requirements

When working at an F1 Arcade venue, Team Members must be able to perform the duties of that venue. The team member will frequently sit for short periods of time, talk via Cloud Based video conferencing and the phone often, and hear and manipulate objects constantly.

Additional requirements will include lifting up to 10 (ten) pounds constantly and up to 50 (fifty) pounds as required. Lifting from floor to shoulder constantly and overhead infrequently. Twisting and reaching frequently. Grasping objects to move or manipulate constantly. Working in hot then cold environments for extended periods of time. May inadvertently bump into team members in a relatively small work area. Will stand and walk for extended periods of time. FREQUENT hand washing and sanitation is required. Ability to use knives, slicing equipment, and other food preparation equipment. Team Member must be able to communicate with Guests and other Team Members and manipulate handheld and desktop devices.

F1 Arcade is an equal opportunity employer. All applicants will be considered for employment without attention to race color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.