Order Management (Customer Service) Specialist

Order Management Specialist

The Order Management Specialist is responsible for facilitating the entire order processing cycle, ensuring efficient and timely shipment of orders, delivering exceptional customer service, and partnering with the shipping team to ensure accurate and prompt order fulfillment.

Responsibilities

• Provide exceptional customer service by promptly handling all inquiries related to customer orders via phone and email.
• Manage daily shipping reports and conduct end-of-day audits to verify accurate submission of customer orders.
• Respond to customer inquiries, including rush orders and order revisions, ensuring same-day resolution via preferred communication channels.
• Collaborate with the sales team to resolve order and shipping issues, providing timely solutions to customers.
• Maintain professional relationships with customers, partners, and vendors.
• Provide order status and tracking updates to leadership and customers as requested.
• Maintain a working knowledge of FDA 21 CFR 1271, FDA 21 CFR 820, AATB standards, ISO Standards, cGMP / CGTP, other relevant regulations / standards, and internal organizational policies and standard operating procedures.
• Maintain acceptable attendance and punctuality for scheduled work hours and meetings.
• Ensure completion of assigned tasks and responsibilities within defined timeframes.
• Maintain flexibility to work outside of normal business hours during weekdays or weekends, as necessary, to meet operational needs and ensure business continuity.
• Perform other duties as assigned.

Skills

Qualifications / Requirements