Case Manager

About MHA

MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives.

About the Division of Recovery Services (DRS)

MHA’s Division of Recovery Services (DRS) supports individuals of all ages who are navigating mental health and substance use challenges. Our youth residential programs serve adolescents involved with the Department of Children and Families (DCF) who are working through behavioral health needs in a safe, structured environment.

DRS also provides residential and outreach support for adults in recovery or currently living with addiction, many of whom may also experience co-occurring mental health concerns. Through compassionate, trauma-informed care, we help individuals build coping skills, restore stability, and work toward long-term recovery and wellness.

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Position Summary

The Case Manager provides case management to homeless individuals being referred for housing placement in a variety of settings. The case manager is responsible for outreach, assessment, enrollment, and placement, in addition to creating treatment plans with the participant which will have a focus on stabilization and a goal of permanent housing. Perform responsibilities professionally, in accordance with MHA’s Core Values (Respect, Integrity, and Compassion), policies, practices, program funding and applicable regulatory agency guidelines.

Pay Rate : $20 an hour

Schedule : Monday through Friday 9am-5pm (40h), some flexibility required

Key Responsibilities

• Engaging in activities to provide outreach, engagement, and assessment to potential program applicants. Gather necessary supporting documentation, complete intake assessments and enter necessary data into program database.
• To support the participant across a range of services, the case manager will develop and maintain collaborations and partnerships with entities including but not limited to homeless networks, Continuum of Care, and state and local agencies which serve homeless individuals including drop-in centers.
• Actions taken to support the implementation of the Individualized Action Plan and to monitor the progress made towards Individualized Action Plan goals.
• Linking participants to a range of state and community-based services including, but not limited to, mental health; substance use; primary health care; income benefits; housing; legal assistance; education; peer support and job training.
• Develop crisis and pre-crisis plans with the program supervisor and clinical director to provide intervention and stabilization in the event of a psychiatric crisis.
• As the participant nears meeting the established goals, the case manager will work with the person and his / her treatment team to develop a discharge plan and identify a projected disenrollment date.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

Benefits