A company is looking for a Case Manager to resolve technical and non-technical issues related to its services.
Key Responsibilities
Collaborate with Network and System administrators to achieve common goals
Act as the first-line support for internal and external parties
Continuously optimize processes to enhance customer service experience
Required Qualifications
Thorough understanding of Routing, Switching, SD-WAN, and cloud concepts
At least 5 years of experience in IT / Telecommunications
Good understanding of IT best practices and ITIL v3
CCNA or equivalent certification required
Experience with Network Management & Monitoring Tools
Case Manager • Springfield, Massachusetts, United States
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