Engagement Specialist (Vancouver)

Engagement Specialist

Share provides a wide spectrum of services ranging from street outreach, hunger response, and emergency shelter to housing and asset building. We offer individuals services, resources, and the tools they need to end their houselessness, secure housing, and maintain that housing.

We seek bright, driven people who are passionate about social justice and who want challenging career opportunities that deliver personal and professional fulfillment. Our dedicated and energetic employees provide essential services to a vulnerable population. We take pride in making a difference in the lives of so many every day.

Share recognizes that our employees are the foundation for our organization as well as our heart and soul. Share has a generous and robust benefit package including 4 weeks of PTO, a wellness program, a matched 401(k) and health, dental and life insurance. We encourage a culture of supportive compassion for our participants, co-workers, and volunteers.

Share's Mission :

Share believes every person counts. Together we pursue a stronger community by building relationships, advocating for equitable access to housing and food stability while empowering every individual to grow and thrive.

DEI Statement :

Share wants to be part of a community that brings about change. We are committed to actively working to dismantle racist systems, focusing on sustainable solutions to structural racism, police violence, and inequitable economic, health care, and education systems. It requires all institutions, including ours, to ask what more we can and should do to live our commitments to diversity, equity, and inclusion and we must be brave enough to make changes.

Job Summary :

The Engagement Specialist provides staffing at all of Share's 24-hour facilities, including our shelters and Lincoln Place Apartments. Engagement specialists focus on safety, client engagement, and supporting clients in decreasing their barriers to housing. The facilities are low barrier providing shelter or housing and crisis intervention, emotional support, harm reduction and resource coordination.

Two shifts available : Swing shift is 4 : 00 pm to Midnight. Overnight shift is Midnight - 8 : 00 am

Summary of essential job functions and responsibilities :

• Work with the Program Director and other Engagement Specialists to ensure that the facilities are safe and welcoming to a broad diversity of people experiencing homelessness including people of all races, nationalities, languages, ages, abilities.
• Provide conflict resolution by encouraging positive methods for problem solving
• Assist clients with creating and working on goals and a housing plan
• Provide basic needs assistance including clothing, blankets, bedding and other items in a fair and equitable manner to residents.
• Provide crisis intervention to clients and notify police, fire, and emergency medical or other emergency personnel if warranted by events in the building.
• Meet with supervisor and participate in department staff meetings and staff training.
• Maintain accurate, complete, up-to-date daily documentation of residents served and their basic demographic information. Enter data and case documentation into ServicePoint.
• Communicate with co-workers and supervisor in person, over email, and through Microsoft 365 applications
• Develop and maintain a positive relationship with residents and other employees
• Other duties as assigned.

Minimum Qualifications :

Experience :

Position requires a minimum of one (1) years' experience in a related field, specifically with people experiencing homelessness or low-income individuals. Experience in dealing with substance use disorders, mental health concerns and crisis intervention desired.

Knowledge and Skills :

Education :

Bachelor's Degree in a related field highly desirable.