Quality Clerk - Ambulatory Care Administration

Quality Clerk - Ambulatory Care Administration

Salary : $59,913.23 - $84,029.24 Annually

Location : Oxnard, CA

Job Type : Full-Time Regular

Job Number : 0031HCA-25AB (RF)

Tentative Schedule :

Opening Date : November 7, 2025

Closing Date : November 15, 2025, 5 : 00 p.m.

The Position

Under direction of the Clinic Administrator and Quality Coordinator, the Quality Clerk works in the Ventura County Health Care Agency Primary Care Clinics performing a variety of clerical and administrative duties in support of clinic staff and providers in meeting standards of patient safety and quality care.

Ideal Candidate

The ideal candidate will have experience working on quality improvement projects in a health care environment; experience with Electronic Health Record (EHR) systems and clinical workflows (Cerner strongly preferred); strong technical and analytical expertise preparing reports in Excel for leadership, and familiarity with quality programs such as the Healthcare Effectiveness Data Information Set (HEDIS) or Quality Incentive Pool (QIP).

Payroll Title : Administrative Assistant II

Educational / Bilingual Incentives : Incumbents may be eligible for educational incentive of 2.5%, 3.5%, or 5% based on completion of an Associate's, Bachelor's, or Master's degree that is not required for the classification. In addition, incumbents may also be eligible for bilingual incentive depending upon operational need and certification of skill.

Agency / Department : Health Care Agency - Ambulatory Care

Administrative Assistant II is represented by the Service Employees International Union (SEIU) and is eligible for overtime compensation.

The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-Term), Intermittent, and Extra Help vacancies within the Health Care Agency for this and similar positions only.

There is currently one (1) Regular vacancy within Ambulatory Care, supporting the Magnolia Clinic in Oxnard.

Examples Of Duties

Duties may include, but are not limited to, the following :

• Monitors patient care gap reports and provides data and reports to staff and providers;
• Keeps current with the required quality measures and standards; Educates staff and providers regarding quality measure requirements and how to meet required standards of care;
• Conducts patient outreach and appointment scheduling by phone and text message for key quality metrics;
• Receives direction from the Quality Coordinator and collaborates with clinic administration, staff, and providers to perform improvement projects to ensure standards of care and quality measures are met;
• Prepares reports to monitor quality performance and disseminates information to management, staff, and providers as directed by the Clinic Administrator;
• Performs patient chart review and analysis of low performing metrics to identify challenges and workflow issues;
• Participates in and presents at quality meetings such as the Ambulatory Care Quality Alliance (ACQA) meeting, Clinic Quality meetings, Provider meetings, Back Office meetings and Front Office meetings; disseminates information about performance, measures specifications, quality programs, and new processes and Electronic Health Record (EHR) improvements;
• Regularly rounds in the clinic to discuss priorities and answer questions from providers and staff related to quality measures and clinic operations;
• Assists in establishing workflows for registration and back office and implementing policy and procedures to support standardization and quality and safety of care. Provides training to staff and providers on workflow changes;
• Trains and orients new back-office employees and providers on quality measures and Cerner use :
• Establishes and implements process improvement plans, such as Plan, Do, Study, Act (PDSA), and Lean Six Sigma, including tests of change and root cause analysis, to meet the required quality measures including the Quality Incentive Program (QIP), Health Plan Quality Programs , and other incentive programs, including physician contract measures; and
• Performs other related duties as required.

Typical Qualifications

These are entrance requirements and assure neither continuance in the process nor placement on an eligible list.

Education, Training, and Experience : Some education and experience which would provide the required knowledge, skills and abilities (KSAs).

An example of qualifying education and experience can be demonstrated through :

Necessary Special Requirements :

Intermediate proficiency with Microsoft Word and Excel.

Experience in health care including the use of Electronic Health Record systems.

Effective writing skills must be demonstrated in the completion of the employment application and supplemental questionnaire.

Desired

Bilingual skills (English / Spanish);

Experience with quality improvement and metric-based incentive programs such as California's Quality Incentive Program (QIP), or HEDIS;

Experience with improvement science methodologies such as the Plan, Do, Study, Act (PDSA), Lean Six Sigma including Tests of Change, and Root Cause Analysis (RCA); and

Experience working with Cerner Electronic Health Record System.

Knowledge, Skills, and Abilities

Working knowledge of :

Working ability to :

Supplemental Information : Works primarily in a health care clinic office environment but may be required to visit various clinics, departments, or agencies on a regular basis.

Recruitment Process

Final Filing Date : Your application must be received by County of Ventura Human Resources in Ventura, California, no later than 5 : 00 p.m. on Saturday, November 15, 2025.

To apply on-line, please refer to our web site at www.venturacounty.gov / jobs. If you prefer to fill out a paper application form, please call (805) 677-5184 for application materials and submit them to County of Ventura Human Resources - Health Care Agency, 646 County Square Dr., Ventura, CA 93003.

Lateral Transfer Option : If presently permanently employed in another "merit" or "civil service" public agency / entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible.

Note to Applicants : It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and / or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it / they may not be submitted in lieu of the application.

Supplemental Questionnaire - qualifying : All applicants are required to complete and submit the questionnaire for this examination at the time of filing. The supplemental questionnaire may be used throughout the examination process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire will result