Senior Project Manager / Business Analyst (Legal Programs) - Hybrid

Senior Project Manager / Business Analyst (Legal Programs) - Hybrid

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community, and make a real impact.

Job Overview

Global Legal Solutions (GLS) is dedicated to providing Citi's Global Legal function with the operational support necessary to fulfill its mission of delivering innovative solutions and services for Citi's Global Legal Department. GLS is a team of diverse individuals located around the world possessing a variety of legal, financial, technology, and operational skills and experience. The group manages strategic law firm relationships; partners with Operations and Technology to develop technology infrastructure needed to manage legal matters and mitigate risk; and provide financial discipline and business intelligence used to manage legal spend.

Legal Program Services (LPS), within GLS, support Citi Global Legal function with delivery of complex, critical, large regulatory, strategic re-platforming, and risk & control initiatives spanning multiple business lines that have an underpinning legal component. The team leverages support from product legal & country legal teams to ensure advice and assistance is provided to the appropriate initiatives in a timely manner. The portfolio is divided into three sub-portfolios : Regulatory Remediation, Business Mandatory, and Process Management & Improvement.

A senior project manager is required to support Legal for various regulatory, business mandatory, and strategic initiatives. The individual will lead multiple workstreams, analyzing processes, collating information from cross business lines, providing options, and presenting recommendations to a range of business problems. From a project management perspective, the individual will facilitate plan development, definition of delivery success criteria, track deliverables, oversee junior colleagues, and assist in preparation of material for various governance forums as well as manage key stakeholders in and outside of the Legal Department. This individual will work closely with Legal lawyers, business implementation teams, central project management teams, technology, legal data, and external legal counsel to ensure the timely delivery of initiatives.

Key Responsibilities

The individual will have responsibility for regulatory / business mandatory / strategic initiatives :

• Establish and manage multiple projects in Legal Program Services portfolio
• Manage and operate multi projects in parallel
• Work with colleagues at a senior level across the organization to determine Legal inputs & requirements, advocating new ideas / proposals
• Drive adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program.
• Ensure alignment to both functional area goals and legal strategy,
• Define, manage, and operate Legal delivery requirements, planning, RAIDS, governance, and coordination of day-to-day activities of running a legal projects and programs, following structured delivery principles for all engagements
• Oversee and design the approaches necessary to drive multiple legal workstreams of work to a successful conclusion
• Ensure change management principles are applied, and understood by all impacted stakeholders, for all implementations.
• Operate as Legal Program Services lead within strategic location which will require fostering strong relationships with GLS business partners and Legal stakeholders.
• Develop, track, and maintain project plans, including the provision of regular and accurate management reporting and KPIs.
• Estimates budget, timescales, and resource requirements for the successful completion of each project to agreed scope and constraints.
• Manage risk assessments for changes in a controlled manner and communicate changes, enhancements, and modification through appropriate governance & management channels to project managers, vendor teams, sponsors, Citis central regulatory coordination team, and other impacted stakeholders so that impact of change, issues, and solutions are understood
• Lead the facilitation, coordination, and arbitration of cross-functional topics within / across programs and with Senior Management.
• Strong analytical and strategic problem-solving skills which are used to guide teams to developing holistic and robust E2E solutions that meet organization strategic priorities.
• Work with the Legal SMEs and business functions to gather, analyze, document, and validate requirements where needed, Create BRDs using recognized Business Analysis techniques (workshops, interviewing, process mapping, process and data analysis, etc.).
• Mapping 'as-is' and 'to-be' business states, identifying opportunities for improvement, options for change, modeling different scenarios, analyzing impacts of change, and summarize options & recommendations
• Manage technology and vendor teams as required, liaising with internal and external stakeholders to ensure success
• Coach matrix team of business analysts / project managers providing direction and guidance to achieve project objectives.
• Manage delivery requirements with supporting business analysts, project managers, consultants, contractors, and vendor teams as required, liaising with internal and external stakeholders to ensure success of programs.

Knowledge / Experience

Skills

Qualifications

Competencies