Woodhouse Day Spa - Assistant General Manager

Assistant General Manager at The Woodhouse Spa Wilmington

Want to work at the only luxury day spa in Wilmington? Ready to do what you love? Come join The Woodhouse Spa Wilmington team!

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, nails, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With more than 80 locations nationwide, we are the gold standard of neighborhood luxury day spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.

Woodhouse Spa seeks a dynamic and energetic Assistant General Manager to help oversee daily operations. The Assistant General Manager role mirrors that of the General Manager, responsible for stepping into the General Manager position whenever the General Manager is not on duty. Like the General Manager, this position requires an individual who has a range of skills including handling personnel matters such as hiring, coaching, conducting performance reviews and discipline as needed. They should possess leadership skills and be able to create a positive and fun work culture that produces well-rounded, loyal, and successful team members. The assistant GM must be able to multi-task and should take "ownership" of the spa operations including understanding the financial aspects of the business. It is important that they present a professional spa image and are capable of networking "partnerships" for the spa with local organizations.

Responsibilities :

• Experience in guest relations, massage / salon / spa, and / or hospitality management is favored.
• Meeting / exceeding service goals, facility management, maintaining supplies and overseeing inventory processes, ensuring guest satisfaction, recruiting, and training, and employee coaching and development.

Job Description :

Standards :

Woodhouse Perks Include :