Sr. National Sales Account Manager

Description

National Sales Account Manager

ABOUT GOLDEN STATE FOODS

Golden State Foods is a distinguished leader in the foodservice industry, offering an extensive array of products and services to a diverse clientele. Rooted in the values of quality service and integrity, we are dedicated to creating a supportive and inclusive atmosphere where employees can advance, innovate, and contribute to our ongoing success.

ABOUT THE JOB

The National Sales Account Manager seeks new business sales opportunities for GSF products to meet established marketing goals and drive profitable growth. This position is responsible for managing customer relations to ensure high quality customer service, rapid problem response and resolution, and proper understanding and use of GSF products. Assists other departments as necessary to ensure positive customer relations. The candidate will develop and execute sales strategies in accordance with the overall GSF strategy to meet financial plans.

WHAT YOU'LL DO

• Maintains and services current customer relationships in his / her region in accordance with GSF sales management directives as well as GSF values and creed. Develops strong relationships with existing customers through formal and informal communications, site visits, attending store openings, meetings, social functions, and training to provide high quality customer service, rapid problem response and resolution, and proper understanding and use of GSF products.
• Initiates, establishes and maintains strong relationships with potential new customers through formal and informal communications, site visits, attending store openings, meetings, social functions, and training to provide high quality customer service, rapid problem response and resolution, and proper understanding and use of GSF products. Acts as liaison between GSF and new customers providing feedback to GSF sales management regarding customer needs, business issues, product concerns, future plans, and perceptions of GSF products and services to enhance customer service.
• Develops and updates account specific business plans for each responsible account with the purpose of maintaining strategic direction and business focus. Collaborate and co-ordinate cross functional input that results in a multi-faceted model.
• Provides written reports of market status and sales activities to sales management, including : Weekly project schedules, account updates, volume reports, pipeline updates and trip reports where appropriate. Prepares and achieves approved budget and financial targets.
• Maintains customer contact when requested by finance department to assure the collection of receivables to achieve profitability goals.
• Works with customer service to ensure correct and timely processing of a variety of documents including order adjustments, variances, special deliveries, and product complaints to maintain complete and accurate records. Disseminates information to customers regarding orders, product, order processing, production issues, delivery issues, or other concerns. Co-operates with QA and regulatory personnel to investigate and assist in the evaluation of field complaints.
• Assists in plant tours for new and potential customers to explain GSF production procedures and to highlight GSF’s attention to sanitation, food safety, and customer satisfaction.
• Coordinates with product development, purchasing and finance departments in determining product pricing and submits for approval to national accounts director.
• Develop relationships and interact directly with manufacturing and product development groups with respect to product formulation, product requirements, order entry and delivery management. Spend a percentage of time at the Division offices for the purpose of developing relationships and start to build office experience.
• Performs other related and assigned duties as necessary.

PERFORMANCE CATEGORIES :

WHAT YOU'LL NEED

Education / Certification :

Bachelor’s degree in business administration, commerce, or a related field from an accredited college or university.

Experience : Minimum 5 years experience in sales, customer service, or other comparable role.

KNOWLEDGE, SKILLS AND ABILITIES :

Knowledge of :

Skills and Ability to :

WHAT YOU’LL GET