Lead Servicing Officer (Real Estate Institutional Capital Group Line of Business)

Real Estate Servicing Specialist

Location : 4910 Tiedeman Road - Brooklyn, Ohio 44144

Job Summary : Responsible for servicing assigned portfolio consisting of a variety of products primarily for the Real Estate Institutional Capital Group Line of Business. Primary servicing functions are for non-owner occupied / interim loan servicing, portfolio administration and related client services. Provide excellent communication with the lending staff and partners supported by the ICG teams. Client segment focus are public and private REITS, real estate private equity firms and advisers and real estate owners. The specialized healthcare team focuses on property financing needs of hospitals and senior housing owners and operators. Independently manage all pre-closing, pre-boarding review of documents and risk management. Responsible for providing superior client service and expertise to both internal and external clients related a portfolio of revolvers / term / bridge loans with ability to manage multiple projects and levels of complexity. Strength and experience also required for problem solving and loan system processing including loan boarding, maintenance, data integrity etc.

Essential Functions :

• Responsible for supporting client service functions required by credit and non-credit products offered by the Real Estate Capital Division
• Responsible for all post-closing services for assigned portfolio of medium complexity loan structures.
• Proven ability to prioritize and handle multiple tasks in a high-volume environment
• Provides backup for servicing for team members.
• Provides expertise and assist RM and Closer in pre-closing process by review of loan documents, evaluation of funding requirements and attending closing meetings
• Assimilates and analyzes information necessary to establish medium complexity loan and disbursement controls on bank systems, including borrowing base availability.
• Establishes and maintains servicing files including property additions and releases and letter of credit issuance.
• Identifies exceptions and obtains appropriate approvals as necessary
• Initiates and analyzes standard and custom monitoring requirements including title / tax update, insurance and holdbacks
• Initiates financial and collateral transactions based on customer request or loan document provisions
• Analyzes and facilitates rate, commitment, and collateral changes, loan payments, tax and insurance escrows, flood zone monitoring requirements, DDA / Cash management services, and payoff instruction
• Maintain all aspects of DDA Restricted Collateral Accounts including account opening, disbursements, reconciliations, hold level maintenance and account closing.
• Maintains data integrity of system of record including posting of transactions, on-boarding of new loans and collateral, processing modifications and amendments, and data information maintenance.
• Clearly and immediately communicates problems / issues to Manager and / or RM
• Forms alliance with RMs to provide superior service to client base including achievement of goals for cash management services and off balance sheet transitions.
• Provides expertise to RMs on system requirements. Proactively identifies and assists in resolving issues affecting client service and risk management
• Provides expertise to others by thorough understanding of business requirements of clients and loan related transactions
• Active participation in projects as needed
• Perform other duties as assigned; duties, responsibilities, and / or activities may change or new ones may be assigned at any time with or without notice.
• Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education :

Required Qualifications :

Competencies : Accountability :

Business Acumen :

Client Focus :

Develop Self, Staff & Others :

Drive for Results :

Effective Collaboration :

Lead Change :

Managerial Courage :

Manage Vision and Purpose :

Physical Demands :

Work Location Category :

Compensation and Benefits : This position is eligible to earn a base salary in the range of $65,000 to $80,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without