Temporary Jobs in Cleveland, OH

POSITION SUMMARY :

Under the general direction of the Branch Director, the Membership Coordinator will be responsible for overseeing front desk operations, and performing all tasks that are required of front desk staff while also promoting member / customer satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with customers and YMCA staff members, administrative activities which include scheduling and supervision of desk staff, assisting in recruiting and hiring staff, program enrollment, pro shop sales (if applicable), guest fees, etc., record keeping, and payment processing.

ESSENTIAL FUNCTIONS :

• Responsible to greet members and visitors according to association member / customer service guidelines.
• Delivers membership service which includes : giving tours, selling memberships, answering questions and resolving complaints, entering and accessing member information in DAXKO
• Apply working knowledge of DAXKO system to job according to association procedures.
• Responsible for the administration of branch membership retention processes and activities (e.g. conduct member and program participants' survey).
• Utilize YMCA Sales Training Techniques (e.g. Membership Development Initiative processes)
• Responsible for the maintenance of accurate sales management records (e.g. MDI data tracking sheets; daily, monthly sales reports).
• Responsible for the development and maintenance of a prospect lead generation and follow-up system for guest passes, walk-ins and member referrals (e.g. promotion of YMCA in business and residential community).
• Process payments and association record keeping according to association procedures.
• Keep front desk area neat and attractive and resource material organized and accessible for staff use.
• Assist with general office duties as assigned by supervisor.
• Maintain records of member / customer feedback and complaints and resolution status.
• Responsible for scheduling front desk staff and ensuring adequate coverage at all times.
• Work closely with Member Sales Staff, Program Staff and others to maintain branch policies.
• Demonstrate an understanding of product knowledge, including general exercise, equipment and programs.
• Adhere to Cause Drive Leader on Duty responsibilities and procedures
• Perform custodial duties as needed or scheduled, daily and weekly.
• Prepare payables and enter invoices and purchase ordered into SGA for approval
• Responsible for scheduling membership staff and adjusting schedules monthly
• Completes end of day processes and reconciliation of entries, prepares deposits
• Designs and prepares marketing (flyers, social media) for all programs
• Corresponds with CBO to prepare session and registration records.

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DISCLAIMER :

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.