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Last updated: 1 day ago
  • Promoted
Senior Amazon Director

Senior Amazon Director

DreamHireCleveland, OH, US
Full-time
Client Satisfaction And Retention Role.This role focuses on client satisfaction and retention to build loyalty, while overseeing operations. This position serves as a key operations role and represe...Show moreLast updated: 30+ days ago
Overnight - 26' Box Truck - Amazon DSP Delivery Driver

Overnight - 26' Box Truck - Amazon DSP Delivery Driver

Cleveland Logistics Company LLCCleveland, OH, US
Full-time +1
Overnight Box Truck Driver for Amazon (26' Box Truck).Join Cleveland Logistics Company LLC, a top-rated Amazon Delivery Service Partner, and take your career to the next level! We are committed to ...Show moreLast updated: 7 days ago
AMAZON DELIVERY DRIVER

AMAZON DELIVERY DRIVER

Amazon Delivery Service PartnerCleveland, OH, United States
Full-time +1
Creekline Logistics LLC, delivering packages for Amazon!.Manager, Dispatch, and Lead Driver positions are currently available!. We are currently hiring full-time Monday-Sunday, hours vary.Scheduled ...Show moreLast updated: 30+ days ago
  • Promoted
Conductor / Repartidor

Conductor / Repartidor

Amazon FlexBedford, OH, United States
Descripción del Puesto : Repartidor / Conductor de Entregas.Un Repartidor es responsable de recoger, transportar y entregar paquetes o productos de manera segura, puntual y eficiente.Este rol es fun...Show moreLast updated: 30+ days ago
  • Promoted
32931055703 - Amazon PPC Manager

32931055703 - Amazon PPC Manager

Activate TalentCleveland, OH, US
Full-time
Schedule : M-F, 9AM-6PM Pacific Time.We're seeking an experienced Amazon PPC Account Manager to lead our advertising team. In this role, you'll oversee a team of four PPC specialists and manage a $1 ...Show moreLast updated: 30+ days ago
  • Promoted
Amazon DSP Package Delivery Driver

Amazon DSP Package Delivery Driver

SarKat LogisticsBedford, OH, US
Full-time
Earn up to $28 an hour with Sarkat logistics as an Amazon Package Delivery Driver with incentives and bonuses.Amazon DSP Delivery Driver in good standing). Amazon DSP Delivery Driver get.BONUS HOURS...Show moreLast updated: 30+ days ago
  • Promoted
CDL Class A Driver - J & K Express LLC

CDL Class A Driver - J & K Express LLC

Amazon Freight PartnerCleveland, OH, US
Full-time
Class A CDL Truck Drivers for the Amazon Freight Partner program.Morning, Afternoon, Overnight, Evening, Weekday and / or Weekend. Starting pay $23 per hour + benefits.We are hiring Class A CDL D...Show moreLast updated: 11 days ago
Delivery Driver for Amazon Packages | Falcor Express

Delivery Driver for Amazon Packages | Falcor Express

Amazon Delivery DriversBedford, OH, United States
Full-time
Amazon Delivery Drivers - Bedford, OH, United States [Package Handler / Courier] As an Amazon Delivery Driver, you'll : Help deliver packages to customers. Drive an Amazon-branded van; Stay active, ...Show moreLast updated: 30+ days ago
Amazon Marketplace Coordinator

Amazon Marketplace Coordinator

WhogivesacrapCleveland, OH, US
Full-time
Amazon Marketplace Coordinator.Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion!. We are a leading eco-friendly household essentials...Show moreLast updated: 9 days ago
  • Promoted
Director of Amazon Marketing

Director of Amazon Marketing

VirtualVocationsCleveland, Ohio, United States
Full-time
A company is looking for a Director of Amazon Marketing.Key Responsibilities Develop and own the strategic roadmap for Amazon, aligning it with the broader ecommerce ecosystem Lead Amazon channe...Show moreLast updated: 1 day ago
  • Promoted
Overnight Staff Pharmacist, Amazon Pharmacy

Overnight Staff Pharmacist, Amazon Pharmacy

AmazonCleveland, OH, United States
Full-time
Innovation is at the core of what we do.We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medicatio...Show moreLast updated: 2 days ago
  • Promoted
Analista de Control de Gestin en Amazon

Analista de Control de Gestin en Amazon

OberstaffCleveland, OH, US
Full-time
Job Opportunity : E-commerce Management Analyst.At Oberstaff, we hire highly qualified professionals in Latin America and assign them to work remotely full-time with companies worldwide.Our selectio...Show moreLast updated: 30+ days ago
  • Promoted
Amazon Package Delivery Driver

Amazon Package Delivery Driver

SarKat Logistics, llcBedford, OH, US
Full-time
Earn up to $28 an hour with Sarkat logistics as an Amazon Package Delivery Driver with incentives and bonuses.Amazon DSP Delivery Driver in good standing). Amazon DSP Delivery Driver get.BONUS HOURS...Show moreLast updated: 30+ days ago
Onsite Medical Representative

Onsite Medical Representative

Amazon.com Services LLCValley View, Ohio, USA
Full-time
Join Amazon’s mission to become Earth’s safest place to work! At Amazon, we’ve set the ambitious goal to become the benchmark of safety excellence across all industries in which we operate.The Amaz...Show moreLast updated: 12 days ago
People also ask
Senior Amazon Director

Senior Amazon Director

DreamHireCleveland, OH, US
30+ days ago
Job type
  • Full-time
Job description

Client Satisfaction And Retention Role

This role focuses on client satisfaction and retention to build loyalty, while overseeing operations. This position serves as a key operations role and represents the organization publicly.

Roles & Responsibilities

  • Ensure ClickUp profiles are consistently updated correctly.
  • Oversee a seamless onboarding process for new clients.
  • Manage a streamlined client offboarding process, ensuring proper documentation and centralization.
  • Ensure team members complete training videos as they are released.
  • Responsible for executing Amazon audits.
  • Manage the operation of the Amazon support desk.
  • Ensure Amazon teams monitor and understand their churn metrics monthly.
  • Establish clear and effective communication between account managers and clients.

KPIs

  • 90% of Amazon clients meet 100% of their ad spend budget.
  • Maintain a churn rate below 7.5% per month for the Amazon department.
  • 90% of audits are completed and followed up on within five business days.
  • 30% of active clients leave a review on Google.
  • 30% of clients are billed for performance bonuses.
  • 95% of clients successfully launch within seven business days of starting, including :
  • Onboarding calls with clients.
  • Strategy sessions.
  • Internal team onboarding calls.
  • Task assignments.
  • Produce one case study every quarter.
  • Ensure less than 20% of client offboarding includes negative feedback.
  • Maintain a 150% margin per team member.
  • Daily Responsibilities

  • Cultivate and sustain long-term client relationships.
  • Oversee client progress at key intervals (30, 60, and 90 days).
  • Support milestone achievements and brand management initiatives.
  • Identify and resolve ongoing client challenges, ensuring satisfaction.
  • Lead retention efforts by providing tailored proposals, negotiating contracts, and recommending upgrades or upsells.
  • Monitor quarterly survey responses to ensure client satisfaction.
  • Propose strategic enhancements to improve client performance.
  • Ensure client needs are met and contractual tasks are completed on time.
  • Gain in-depth knowledge of clients' businesses, competitors, and marketing goals to solve business challenges.
  • Regularly track and report client progress to confirm goals are met.
  • Conduct account and onboarding audits based on the Account Audit Checklist.
  • Participate in bi-weekly board reviews to :
  • Monitor design team workload and current projects.
  • Confirm sufficient client work across core areas (SEO, troubleshooting, design, images, copy, catalog, etc.).
  • Ensure timely task completion and consistent progress.
  • Track milestone progress with the brand manager.
  • Coordinate with the brand manager for issue resolution, leaving tasks on their client board as needed.