Overview
At Vision, each person brings their unique talents to work as a team and make a difference. Vision provides five business units focused on 100% customer satisfaction in audio-visual, professional services, security, wireless, and structured cabling. Vision emphasizes IP-based solutions and a culture of support, aiming for unforgettable customer experiences and a positive environment for growth.
Responsibilities
- Lead and align Operations in the Mid-Atlantic Region to instill company culture within the operations organization.
- Measure performance via budget, profitability, customer satisfaction, morale, and leadership effectiveness; regular feedback from the Operations Manager, BU Manager and COO.
- Monitor customer satisfaction, budget performance, gross margins, and achievement of goals and objectives.
- Evaluate Foremen and Lead Technicians against the established model; assess field morale; conduct CFRs with assigned personnel.
Knowledge, Skills And Abilities Required
Ensure consistency in delivery among Foremen and conformance to Vision Technologies quality standards.Manage manpower effectively and project management tooling usage.Develop strong customer relations skills in Foremen; budget knowledge and controls; handle change orders.Promote strategic thinking; ensure proper paperwork; establish field engineering guidelines; promote project ownership.Provide project status reports to management; supervise and motivate personnel; evaluate Foremen and lead technicians with regular feedback.Ensure ITS Operations Department meets company goals and objectives.Education and Qualifications
High School Diploma or GED required.BICSI and industry certifications preferred; knowledge of fiber terms and troubleshooting.Ability to drive a company vehicle; background and driver's license checks required.Physical Requirements
The physical demands are those necessary to perform the essential functions; reasonable accommodations may be made for qualified individuals with disabilities.
Years Of Experience
10+ years of experience.
Certifications
Preferred : BICSI Technician, industry manufacturer certifications, OSHA-30 safety certification, HILTI powder actuated tools, Confined Space.
Skills
Vision Technologies is an equal opportunity employer : disability / veteran.
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