Distribution Customer Service Representative

Distribution Customer Service Representative

location BOLINGBROOK, IL, USA category Warehouse / Distribution Full-Time Job ID : DISTR014796 Posted : Dec 20th 2021 JOB DESCRIPTION The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner.

Other responsibilities include answering / routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by the lead CSR or Customer Service Supervisor.

Monday- Friday 2 : 00PM - 12 : 00AM

Essential Duties & Responsibilities :

Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc.

in a courteous and effective manner

• Processes and inputs all customer orders
• Produces stock reports to check for product availability
• Produces all related paperwork and necessary information required for customer work orders
• Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
• Provides follow up with other departments to ensure service standards are being met
• Assures proper invoicing of accounts by verifying computer generated invoices
• Prepares shipping and tracing information to customers as required
• Maintains damage records and back order logs
• Communicates customer feedback to management including any signs of dissatisfaction
• Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
• Oversees all paperwork associated with orders and maintain the corresponding files
• Maintains current and accurate procedure manual, which details the processing requirements for each account

Requirements :

• Strong computer knowledge including MS Office applications
• Basic typing skills
• Familiarity with 10-key
• Variance analysis and reconciliation using Excel
• 1-2 years prior experience in a related position
• Excellent oral and written communication skills
• Excellent customer service skills
• HS diploma or equivalent

Other :

Must be able to work in varying facility conditions.

To all agencies : Please, no phone calls or emails to any employee of NFI about this opening. All resumes submitted by search firms / employment agencies to any employee at NFI via-email, the internet or in any form and / or method will be deemed the sole property of NFI, unless such search firms / employment agencies were engaged by NFI for this position and a valid agreement with NFI is in place.

In the event a candidate who was submitted outside of the NFI agency engagement process is hired, no fee or payment of any kind will be paid.

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