Director of Product Management Operations & Lender Enablement

About Caribou

At Caribou we care about giving people financial freedom so they can focus on whats most important to them. Today less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions and ushering them through the process quickly. On average our drivers save $151 / month on their car loans while protecting their investment long term.

Caribou is led by leaders from the technology automotive and finance industries. Were proud to be backed by a great team of investors including QED Investors Goldman Sachs Moderne Ventures Accomplice Link Ventures Motley Fool Ventures and others.

Mission

As we work to help consumers achieve financial freedom the Director of Product Management will own :

• Ops & Lender Enablement : Responsible for reducing internal and customer friction from application through funding by simplifying workflows applying agentic AI and optimizing contact center and support systems. Key operating metrics : Conversion Net Revenue per Loan and Variable Cost per Loan. Also owns the supply side of the marketplace developing a competitive lending ecosystem with broad lender participation ample liquidity and competitive offers. Also responsible for monetization via well-priced high-attachment cross-sell products. Key operating metrics : Prequal Rate Net Revenue per Loan and Funding Conversion Rate.

This role is mission-critical to Caribous three-sided marketplace of Lenders Consumers and Distribution Partners . The Director of Product acts with a general manager mindset crafting vision managing the roadmap leading a team and driving execution. The role calls for 50% hands on work deep user empathy strong cross-functional collaboration and a focus on measurable impact.

General Outcomes :

Connect Product to Company Strategy

Deliver High-Impact Products

Lead Scalable Experimentation & Optimization

Build and Lead a team

Role-Specific Outcomes

Director of ProductOps & Enablement

Ensure internal tools lender integrations and APIs scale to support 4x loan volume over 24 monthswithout compromising reliability compliance or experience.

Expand lender participation across the credit spectrum. Optimize routing prequal logic and decision-engine infrastructure. Partner deeply with the Lending team to maximize fund rates.

Optimize lender bounty cross-sell pricing and attachment. Identify backend improvements that increase revenue while maintaining a strong user experience.

Leverage automation AI and CCaaS tools to minimize manual tasks and improve workflow efficiency.

Collaborate across teams to simplify human touchpoints when required. Build tools that enable scalable low-skill high-effectiveness support interactions.

Competencies

Caribou Values

Role-Based Skills

Experience

How we will take care of you

Everyone at Caribou is a valued team member. Our compensation and benefits package includes :

Our Core Values

We come from all walks of life and are joined together by our shared values which guide our work and how we work together.

Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability sexual orientation pregnancy status marital status military or protected veteran status genetics or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.

California Consumer Privacy Act

Required Experience :

Director

Key Skills

Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 176 - 220