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Support Engineer - Chicago, IL
Support Engineer - Chicago, ILStellent IT LLC • Chicago, IL, United States
Support Engineer - Chicago, IL

Support Engineer - Chicago, IL

Stellent IT LLC • Chicago, IL, United States
5 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Role : Support Engineer

Duration : 12 months with extension

Location : Chicago, IL - locals only.

Hybrid onsite 2 days in the office per week

Interview : 2 round Video

Top 3 skill sets required for this role :

o 1. Infoblox experience. At least 2 years

o 2. DNS and DHCP experience

o 3. SNOW experience

Nice to have skills or certifications :

o 1. Active Directory experience

Job Summary :

The Support Engineer will work within DDI Operations (DNS, DHCP, IP provisioning).

Day to Day responsibilities may include :

  • Utilizing Infoblox as a DNS / IPAM management solution
  • Create / Maintain DNS records, including A, CName, MX, TXT, DKIM, and SPF type records
  • Manage IPAM data consisting of 3 data centers, plenty of subnets, and ensuring data is applied consistently and correctly for all requests.
  • Troubleshoot any issues Developers and App Support Teams encounter in regards to DNS.
  • Experience in Infoblox Network Insight is a plus

Other responsibilities encountered may include :

  • Working within Network Insight
  • Reclaim IPs and Subnet Deletions
  • Condense Discovered Data within the Infoblox appliance, and make corrections to the live database as needed.

    • Applicants should :

  • Have Experience in change management processes. Familiarity with ServiceNow ticket management platform is a plus.
  • Be comfortable with being part of an on-call rotation for teams and be available to jump in and assist on-demand.
  • Be able to work in a team atmosphere, able to learn quickly, and be a self-motivator.
  • Have solid documentation skills and be able to follow the ITIL Change Management process.
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