Global Customer Success Manager

Global Customer Success Manager

This is a pivotal role at the heart of our global operations. As Global Customer Success Manager, you'll be responsible for driving customer retention, advocacy, and growth across a diverse international client base. It's a multifaceted position that blends strategic account management with hands-on service deliveryensuring our global payroll solutions are delivered seamlessly, efficiently, and with measurable impact.

You'll act as the bridge between customer expectations and operational execution, identifying opportunities to expand services, strengthen relationships, and unlock long-term value. If you thrive in a fast-paced, people-first environment and love turning challenges into opportunities, this role is for you.

On a Typical Day, You'll...

Serve as the primary contact for assigned global clients, leading regular check-ins, strategic reviews, and managing service escalations.

Oversee the delivery of global payroll services across in-house teams and in-country partners, ensuring consistent quality and a seamless experience.

Collaborate with Operations to monitor performance and ensure services meet customer needs and agreed outcomes.

Analyse service delivery data to identify trends, risks, and opportunities for improvement.

Lead resolution of complex service queries, coordinating internal resources to maintain customer confidence.

Support audits and compliance checks, ensuring risks are communicated clearly and appropriately.

Recommend new ideas and solutions to improve operational efficiency and customer satisfaction.

Build strong relationships that enable account growth and service expansion.

Identify upsell and cross-sell opportunities, working with commercial teams to present value-driven solutions.

Does This Sound Like You?

Deep expertise in outsourced payroll services, ideally across multiple regions.

Strategic thinker with the ability to connect customer needs to operational outcomes.

Professional presence with humility, humour, and authenticity.

Resourceful and pragmaticable to deliver results in complex, fast-moving environments.

Skilled at managing multiple processes, people, and priorities simultaneously.

Clear, courageous communicator who builds trust and influence at every level.

Commercially savvy, with strong judgement and a drive to contribute to business growth.

High energy, high integrity, and a genuine passion for delivering exceptional customer experiences.

About Activpayroll

From our entrepreneurial origins as a founder led start up, to a high performing global player working with some of the world's most recognisable brands, Activpayroll has both a fantastic history and masses of future potential. Our story began in 2001, when our founder saw a gap in the market to support the oil and gas industry. Today, we are a leading global professional service organisation, providing integrated global and domestic payroll solutions, expatriate taxation services, global HR services and online HR people management tools to over 1,200 companies in more than 150 countries worldwide.

Hiring people is more than an investment of time and money it's an investment of trust. You trust us to help you realise your fullest potential, work with brilliant people and recognise your achievements. In return, we trust your abilities, we trust your instincts and are fully behind you to deliver the great work you are capable of - empowering you to make the tough calls and valuing your opinions, ideas and abilities.