Customer Service Representative

Customer Experience Specialist

As a Customer Experience Specialist, you will be the frontline representative for individuals exploring or owning advanced technology products. You'll provide exceptional service and support through phone, chat, and email, helping customers navigate product features, ordering processes, service appointments, and more. Your goal is to deliver a personalized and value-driven experience that builds lasting relationships between customers and the brand.

Key Responsibilities :

• Serve as a product expert for current and future offerings, including associated services and accessories.
• Assist customers with inquiries related to product features, ordering, reservations, service scheduling, and general support.
• Provide guidance on setup and usage, including home-based solutions and product maintenance.
• Take full ownership of customer interactions, ensuring all questions are answered thoroughly and professionally.
• Document interactions and follow up as needed to ensure resolution and satisfaction.

Work Breakdown :

Required Skills :

Preferred Qualifications :

Job Type & Location :

This is a Contract position based out of Warren, MI.

Pay and Benefits :

The pay range for this position is $19.00 - $19.50 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type :

This is a fully remote position.

Application Deadline :

This position is anticipated to close on Nov 18, 2025.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.