Customer Service Representative

Customer Service Representative

The Customer Service Representative is responsible for answering customer service inquiries. They will handle customer requests with a focus on improving customer satisfaction, loyalty, and overall experience throughout the organization. As a Customer Service Representative, you will be responsible for contributing to the company's success by delivering exceptional customer experiences and maintaining departmental service level targets.

What You'll Do

• Maintaining departmental service level targets
• Responding to customer inquiries
• Processing orders
• Providing positive customer experience by maintaining a positive, empathetic and professional demeanor toward customers at all times
• Have basic product knowledge
• Keep accurate records of customer interactions, transactions and complaints
• Effectively communicate and collaborate with colleagues as necessary for a seamless customer experience
• Additional duties as assigned

Qualifications

Preferred Qualifications

The pay range for this role is : 17.00 - 19.00 USD per hour (Michigan)