Front Desk Assistant and Exam Proctor (Temporary)

Front Desk Assistant / Exam Proctor

The Front Desk Assistant / Exam Proctor oversees, coordinates, and participates in the administration of written tests, performance tests, and interviews for the Student Disability Resource Center (SDRC) for The Claremont Colleges. This position requires strong customer service skills, basic computer skills, clear communication, and the ability to convey authority in a courteous manner to enforce exam requirements. This is a temporary position anticipated to last approximately 4 weeks. Position works afternoons and evenings 40 hours per week.

Essential Functions :

• Use a web-based system to schedule exams and manage the daily calendar.
• Process exam requests, request exams from faculty, and return exams.
• Oversee the work of the Examination Proctors during the administration of examinations.
• Read standard instructions in English to candidates.
• Monitor test rooms during the administration of examinations.
• Enforce time limits and compliance with other examination procedures.
• Explain and answer questions concerning examination procedures and related matters.
• Be knowledgeable of, promote, and enforce all testing center protocols and requirements. Communicate clearly with faculty on exam requirements and convey to exam candidates.
• Distribute examination materials to candidates.
• Collect, check, and count examination materials.
• Check candidates' identification.
• Report rule violations and / or unusual occurrences during examinations.
• Prepare the proctor's report.
• Notify appropriate personnel when test equipment malfunctions occur.
• Perform general clerical support duties such as answering phones, processing correspondence, maintaining files, and distributing mail.
• Perform other related duties as assigned.

Qualifications :

Unless otherwise stated, the following qualifications are required to perform the essential functions of this position, or the individual must demonstrate how the essential functions will be performed (with or without reasonable accommodation) using other qualifications not listed below.

Education : A high school diploma or the equivalent.

Experience : Six months of paid experience proctoring examinations. Some experience overseeing others or supporting an office is desirable.

Knowledge, Skills, and Abilities :

Compensation :

Pay : The hourly rate for this position is $20.00 per hour.

Benefits : Due to the temporary nature of this position it is only eligible for the following benefits : California Sick Leave, workers' compensation, disability, Medicare, and social security, subject to the terms and conditions in the plan documents / policies.

Disclaimer : This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop, The Claremont Colleges Services will review this job description and make changes of business necessity. TCCS reserves the right to modify job duties or assign additional duties as needed.

ADA / OSHA : This job description defines the essential job duties of this position. The Claremont Colleges Services expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).

Equal Opportunity Employer : TCCS is an equal opportunity employer. TCCS managers make employment decisions on the basis of merit, with the aim of having the best available person in every job. TCCS prohibits discrimination based on all characteristics protected by federal, state, or local law or ordinance or regulation. TCCS also prohibits discrimination based on the perception that anyone has any of these characteristics or is associated with a person who has or is perceived as having any of these characteristics. All such discrimination is unlawful.