Data Center

Job Title : Data Center L2 Support Engineer

Find out more about this role by reading the information below, then apply to be considered.

Location : Utah, USA (Hybrid : 50% Remote / 50% Onsite across multiple sites)

Department : IT Infrastructure / Data Center Operations

Reports To : Data Center Manager / IT Infrastructure Lead

Employment Type : 1099 Independent Contractor – 1-Year Contract

Travel Reimbursement : Mileage / travel charges will be reimbursed if work location is beyond a 40-mile radius from the engineer’s home base.

Key Responsibilities

• Monitor, support, and maintain critical data center infrastructure using industry-standard tools.
• Respond to and resolve Level 2 incidents, including hardware failures, networking issues, OS-level problems, and escalated service tickets.
• Travel to various data center facilities across Utah for on-site troubleshooting, equipment installation, and maintenance.
• Perform server deployments, patch management, and upgrades for Windows and Linux environments.
• Maintain cabling, racking, power systems, and physical infrastructure.
• Coordinate with L1 support, L3 engineers, and vendors as needed for escalations.
• Maintain accurate records of system configurations, incidents, and hardware assets.
• Adhere to ITIL-aligned procedures for change, incident, and problem management.
• Participate in a rotational 24x7 on-call schedule.

Required Skills and Qualifications

Preferred Qualifications

Additional Information