CALL CENTER SERVICES REPRESENTATIVE II - 60066540

CALL CENTER SERVICES REPRESENTATIVE II – 60066540

Pay : $1,392.96 bi-weekly = $36,216.96 annually.

ONLY CURRENT DCF EMPLOYEES WILL BE ELIGIBLE

Department of Children and Families

Position : CALL CENTER SERVICES REPRESENTATIVE II (ESS Statewide Customer Contact Center).

This is a full-time position (40 hours per week) located in the Customer Contact Center, which may be situated anywhere in the State.

Current employees will be compensated in accordance with the DCF salary policy.

Requirements :

• Must be a current Florida Dept. of Children and Families, Economic Self-Sufficiency (ESS) Program Call Center employee.
• One (1) year of Call Center experience in determining eligibility and / or processing changes as a Call Center Services Representative I (CCSR I).
• Preference will be given to candidates with 2+ years of experience as a CCSRI or higher position.

What you will do :

This internal professional position in the ESS Statewide Customer Contact Center includes reviewing and analyzing cases to evaluate the quality of services, conducting training and mentoring staff, and planning, evaluating, leading, and guiding staff toward continuous quality improvement. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during, and beyond normal work hours / days. The Contact Center serves the public from 8 : 00 AM – 5 : 00 PM EST, Monday-Friday.

DUTIES AND RESPONSIBILITIES :

DCF Employment Requirements :

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment and are encouraged to apply. Veterans' Preference documentation requirements are available [link]. All documentation is due by the close of the vacancy announcement.

Location :

For assistance, call the People First Service Center at (877) 562-7287 Monday – Friday, 8 : 00 a.m. to 6 : 00 p.m., Eastern time.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the hiring authority or People First Service Center (1-866-663-4735) in advance.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

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