Operations Lead Assistant-11-145-SC / Anaheim Emergency Shelter

Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Lead Assistant is responsible for helping transform the lives of guests by ensuring guest guidelines and expectations are being met, policies and procedures are being enforced, and the site is being maintained clean and hazard free. The Lead Assistant provides guidance and supports the front-line staff as it relates to assigning daily duties, prioritizing site tasks, delegating specialized assignments to ensure site operations are being met. The Lead Assistant participates and assists in the training and development of the Ambassador new hires. The Lead Assistant is the Ambassadors point of contact when the Operations Lead is not present. The Lead Assistant will work on Operations Lead's off days to ensure Operations Leads directives are followed and support is provided by completing data entry, providing front desk coverage, performing routine walks around the campus to ensure staff and guests are supported, disseminates site operations information to guests, answers guests' questions, addresses guests' concerns / complaints, acts as first responder to Ambassador crisis calls over the walkie talkie, as needed The Lead Assistant will be supervised and work closely with the Operations Lead on implementing site policies, procedures, and internal processes. The Lead Assistant must fully embrace the ministry and mission of The Salvation Army, accept its Christian principles and values, and protect and enhance the image of The Salvation Army to the public. As well as, perform other assigned duties as directed.

Essential Functions

Well-being of Guests

• Will implement a trauma informed, harm reduction, low barriers, strength-based approach with guests.
• Will implement de-escalation communication strategies with guests displaying disruptive behavior and to resolve conflict in crisis situations.
• Will implement established protocols and procedures to respond to crisis.
• Will report on-site incidents to corresponding entities internal and / or external.

Security of Guests and Facility

Site Cleanliness

Front Desk

Ambassador Development

Recommended Core Competencies

Analytical - Synthesize complex or diverse information; conduct research, draw conclusions, and report outcomes; Develop workflow policies and procedures.

Strategic Thinking - Develop strategies to achieve organizational goals; adapt strategy to address constant change and conditions.

Problem Solving - Identify & resolve problems in a timely manner; gather and analyze information skillfully and develop solutions.

Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.

Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.

Teamwork - Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift up to 40 lbs. Ability to work out-of-doors 50% of the time.

Minimum Qualifications

Skills, Knowledge & Abilities

Qualifications

Education

High School or Equivalent (required)

Experience

Bilingual / Bi-literate English / Spanish preferred. (preferred)

CPR and First Aid certification a must within 30 days of start date. (required)

Experience as a Team Lead in some capacity preferred. (preferred)

1-3-year work experience with homeless population. (required)

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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