Peer Intake Navigator - 11-145 - SC / OC Anaheim Emergency Shelter

Job Description

Job Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Peer Intake Navigator is responsible for providing intake services to newly referred AES Guests. The Peer Intake Navigator will facilitate a warm Welcome to AES, will verify referral information from referring agency, provide a AES site tour to guest, will conduct an intake and assessment with new guest, will review site guidelines and expectations for living at AES and will provide an on-site services overview with the guest. Peer Intake Navigator will ensure data accuracy and enter intake information and documentation into internal guest database and HMIS (Homeless Management Information System). The Peer Intake Navigator will be supervised and work closely with the Program Lead to ensure the move in of new guests is a seamless transition from homelessness to emergency shelter at AES.

Essential Functions

New guests

• Will be the first point of contact for new guest referrals or inquiries about referrals.
• Will conduct phone screening with referring agencies.
• Will cross reference indefinite exit list.
• Will schedule intake date and time.
• Will review referral information.
• Will be first point of contact upon arrival on-site.
• Will be responsible for placing new guest’s items in bug zapper.
• Will provide a warm welcome and site tour.
• Will create a safe and inviting space for guest to engage in the intake process : review program guidelines & expectations, obtain Release of Information (ROI) for agencies guest is linked to, conduct homelessness assessment, go over Occupancy Agreement, review AES information for living in communal space : shower, bathrooms, laundry, meals, shuttle times, mail, bikes, pets, vehicles, couples dorms, programming services.
• Will assist guest with acquiring guest ID and move in kits : hygiene and linen.
• Will show guest bed assignment.
• Will conduct New Resident Orientations.
• Will maintain intake tracking system to ensure it is current.

Miscellaneous Duties

Recommended Core Competencies

Analytical – Synthesize complex or diverse information; conduct research, draw conclusions, and report outcomes; Develop workflow policies and procedures.

Strategic Thinking - Develop strategies to achieve organizational goals; adapt strategy to address constant change and conditions.

Problem Solving – Identify & resolve problems in a timely manner; gather and analyze information skillfully and develop solutions.

Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.

Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.

Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.

PAY RATE : $20.00-$22.00 / hr.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift up to 40 lbs.

Minimum Qualifications

Skills, Knowledge & Abilities